BELLEVUE, Neb., (6/15/2015) — Tigerpaw Software Inc., developer of the most comprehensive business automation software for technology providers, has approved a new Web Services integration with BrightGauge, a leading developer of business intelligence solutions for IT service providers. The partnership allows Tigerpaw’s IT service providers to gain valuable business insights from key data while providing secure access and customizable, visual reports to share with key contacts.
BrightGauge’s integration with Tigerpaw 14 professional services automation (PSA) platform, enables service providers to bring all their data into one platform and utilize real-time dashboards to help visualize the IT service team’s performance with customers.
The integration includes more than 50 default and prebuilt metrics and KPIs and also integrates with QuickBooks, RMM solutions and any SQL database, said Tigerpaw President James Foxall.
“The ability to provide customers with deeper business insights that can be turned into detailed, shareable, customizable reports is a real differentiator for any service provider,” Foxall said. “The more value you can show to your customers, the more trust you build as the go-to IT and business advisor.”
The prebuilt templates make it easy to get started and the user-friendly reporting and management make it easy to master, said Bright Gauge Chief Executive Officer and Co-Founder Eric Dosal.
“Today’s service providers—and end users—require more flexibility and scalability in the way they conduct business and manage information,” Dosal said. “Tigerpaw’s Web-services platform made it a no-brainer to integrate with BrightGauge’s business management solutions.”
BrightGauge was founded by two brothers, Brian & Eric Dosal, with a vision of bringing the power of business intelligence and data driven decision making to the IT Service Provider (ITSP) and Managed Service Provider (MSP) market. With its intuitive and powerful data discovery features connected to custom data sources, BrightGauge makes the science of custom data visualization easy for the everyday business user.
Tigerpaw’s comprehensive tool empowers more than 35,000 users to manage, automate and integrate business functions including service, accounting, CRM, inventory, field service management, sales, marketing, quoting, inventory, ticketing and customer communication all within one, easy-to-use system. Their award-winning software is designed for B2B service providers who sell, monitor and service software, computers and other equipment. Tigerpaw offers a comprehensive, business automation solution for companies in industries as varied as A/V, IT, telephony, security and POS to medical equipment and ATM machines.
For over 30 years, Tigerpaw Software has designed service management and contact management software that helps businesses increase sales, provide better service, manage projects, bill their customers faster and make better business decisions every day.