Solution Providers can now provide comprehensive remote IT management services based on fully synchronized features between industry leaders
BELLEVUE, Neb., (October 15, 2009) – Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of business automation and service management software, today announced its advanced managed services integration with Zenith Infotech. The new integration combines all the power of Tigerpaw’s award winning CRM/Service management software with the robust functionality of Zenith Infotech specifically designed for MSP service providers. The combination creates a closed-loop system that allows solution providers and MSPs to proactively address their customer’s needs, manage their time and materials, and generate invoices to speed up and simplify payment for services.
The Zenith solution remotely manages a client’s infrastructure, network components, servers, and individual desktop PC’s. The Zenith and Tigerpaw integration includes the synchronization of data flowing bi-directionally between Zenith Infotech Managed Services Software. Customers have the ability to update ticket information, close notifications and complete the ticketing cycle. With Tigerpaw, Zenith tickets are converted to service orders and then information is synchronized between Zenith and Tigerpaw allowing you to bill for open tickets and close notifications with a few simple clicks. The result is a closed-loop system with real-time data including monitoring, alerts, metrics, ticketing, invoicing and reports – all from one integrated system.
The all new Tigerpaw MSP Agreement Billing feature defines the billing conditions and manages MSP agreements. Unlike other billing systems, the MSP Agreement Billing supports non-managed items, such as unmonitored monthly backup, to produce invoices for all of your agreements with using up-to-the-minute asset information.
“Being able to automatically generate and manage service tickets in your PSA software based on real-time information in your managed services software allows you to react and respond quickly to your customer needs,” said Dave Foxall, CEO, Tigerpaw Software, Inc. Integration of these applications provides solution providers with the advanced tools they need to effectively and efficiently manage their clients’ IT infrastructure, reducing service and support costs, and ensuring the solution providers’ profitability and success. To learn more about this integration, contact Tigerpaw at 800.704.9009 or Zenith Infotech at (724) 935-4100.
About Zenith Infotech
Zenith Infotech provides easily manageable IT infrastructure and business-continuity solutions to managed services providers (MSPs) internationally. Zenith’s private-labeled Virtual NOC and Virtual Support Desk services enable MSPs to offer small and midsized businesses a highly scalable IT management system backed by more than 600 network engineers and senior-level support staff. Using Zenith SAAZ’s managed services platform, MSPs can efficiently and proactively monitor, manage and maintain their end-user clients’ IT systems. Zenith’s business and disaster recovery solutions also allow MSPs to replace management-intensive, error-prone tape-backup systems with onsite NAS devices, making it faster to restore critical information. Visit www.zenithinfotech.com for details.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 25,000 users in 28 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2008 U.S. Local Business Association (USLBA) Best of Bellevue Award, the 2006 and 2007 CRM Excellence Award, the 2005, 2006, 2007, and 2008 Customer Interaction Solutions Product of the Year Award, the 2005, and 2007 Communications Solutions Product of the Year Award, and was a Finalist in the American Business Awards “The Stevies” for 2008.
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