It and Managed Service Provider Improves Customer Service, Efficiency and Workflow
DataChambers, an information technology and managed services provider, today announced it is using Tigerpaw business-building software to integrate its operations company-wide. Sales, operations and accounting are now linked for improved customer service, more efficient interaction and improved workflow throughout the organization.
“Tigerpaw integrates all our customer data, with sales, billing and service tied together as a one-stop shop,” said Nicholas Kottyan, CEO of DataChambers. “Now we can provide each customer with easy, Web-based access to a consolidated view of their account and the services they receive each month, including behind-the-scenes work by DataChambers engineers to protect their vital systems.”
DataChambers also uses Tigerpaw as a help desk – enabling clients to open, edit and monitor service tickets from their own password-protected Web portal. The result is improved communications, improved responsiveness and better customer service.
“DataChambers is yet another example of how automation can vastly improve customer service while decreasing workload,” said Mike Cook, Tigerpaw’s Sales Manager. “The time we are saving technology providers is wisely being used to provide additional products and services, enter new markets and service larger companies.”
Tigerpaw is the leading provider of business-building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don’t fall through the cracks, SLAs are met and technician time is always billed. With Tigerpaw, all of your employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 28,000 technology providers increase sales, provide better service, produce bids faster, order and track equipment, manage projects and bill faster.
DataChambers is a full-service information technology and managed services provider specializing in electronic data storage, 24×7 managed information technology solutions, secure co-location services for mission-critical information technology infrastructure, secure tape vaulting, and off-site records storage and management. The company is SAS 70 Type II audited and meets rigorous national standards for safeguarding client systems and data. DataChambers’ 140,000+-square-foot headquarters in Winston-Salem, N.C., is based on an 80-acre campus owned by the firm’s majority shareholders.
For more information, visit www.datachambers.com
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