Co-Managed Direct

All good technical services businesses want their staff and associated technicians to work in sync. The Tigerpaw Co-Managed Direct Portal provides the tools to run your business like a well-oiled machine. The Co-Managed Direct portal is an easy way to track what your subcontractors and co-managed technicians are doing. Create, simplify and drive what gets done and which resource is doing what. Now you can take advantage of the modern business model and sustain your customers’ demand for increased capacity.

The Tigerpaw Co-Managed Direct portal allows your subcontractors access to Tigerpaw via a web portal and eliminates the risks associated with granting them full access to the Tigerpaw system. This product creates a more efficient working environment without sacrificing detailed documentation of your subcontractor’s work.

The ability to share responsibilities with a customer’s internal staff has the potential to generate additional revenue sources by attracting customers who are not yet ready to replace their entire internal staff with a total managed services model.

Through the Tigerpaw Co-Managed Direct Web portal, subcontractors and co-managed technicians can open, work, and close service orders in Tigerpaw, even escalate them when the need arises.

  • Share service order responsibilities easily with your customers and subcontractors while maintaining the ability to restrict viewing access and protect sensitive information.
  • Allow co-managed technicians to effortlessly enter time, view a history of time entries, or even display a calendar view of time entries for the day, week, or month.
  • Efficiently support the needs of clients whose internal staff handle level one help tickets.