With the Tigerpaw Email Connector your client’s emails are automatically converted into service orders, orders are placed on the dispatch board and your customers’ follow-up emails are captured. By automating the process and reducing the time it takes your support team to manage service tickets, you can make sure that requests don’t fall through the cracks.
With Tigerpaw’s Customer Self Service Portal, your clients can drill-down to the information that is most important to them, make a payment, open a new service ticket or track the status of an existing ticket. Customers can access their account 24/7/365 and you save on support costs and increase customer satisfaction, so everybody wins.
Employee Web Portal
With the Employee Web Portal your staff can access much of Tigerpaw’s key functionality remotely. From anywhere with an Internet connection, your field technicians and sales reps can manage client accounts and service tickets 24/7/365. Now your team can get their work done no matter where they find themselves.
Tigerpaw’s Exchange Integrator syncs, in real-time, your contacts, appointments, and tasks between the Tigerpaw Business Suite and Microsoft Exchange Server. Even when using a mobile device, like IPhone or Android, you can take advantage of the seamless synchronization between your device and Tigerpaw.
We packed a lot of new functionality into the new Tigerpaw Mobile application, including account, contact, and opportunity management – specifically to give the sales professionals on your team the ability to use the power of mobile in their day-to-day interactions. And that’s on top of all the great Field Service features useful to technicians, which have also been enhanced.
Contact us to learn more about how Tigerpaw’s Add-On Services can help you compete in today’s always-on business environment while providing your customers with the experience they expect and the cost reductions you need; Or call us at: (800) 704-9009
Explore the links below for information on additional Tigerpaw licenses
*Excludes Mobile and discount available to active Tigerpaw customers only