Upcoming Webinars

Track Your Technicians with GPS and Networkcar!
Tuesday November 18th , 2008 at 12:00 PM CST
Register

Networkcar and Tigerpaw have teamed up to offer Tigerpaw users the ability to track technician's vehicles using GPS data to improve technician dispatching in Tigerpaw. Now you can really know where your technicians are at all times, and dispatch them more efficiently.

The new Tigerpaw integration to Networkcar utilizes Microsoft MapPoint to provide users with a graphical viewpoint using the Tigerpaw Dispatch Board feature to quickly locate the closest tech, view vehicles in relationship to a given customer site, and provide turn-by-turn directions. See a live demonstration and learn more about how you can use GPS information to improve the service you give customers!

This presentation will demonstrate:

  • Technician vehicle locations on a graphical display in Tigerpaw
  • Perform route optimization for a specific day or rep directly from the Tigerpaw Dispatch Board
  • Ensure that you are sending the closest qualified tech to a high-priority call

Marketing for Managed Services: 101
Tuesday November 18th , 2008 at 2:00 PM CST
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Bottom line: Marketing is different from sales. Numerous IT service firms rely upon a single marketing strategy for bringing in new business – referrals. While referrals are a great source of new customers, this marketing strategy it is not scalable, reliable, or predictable.

This webinar illustrates how other marketing strategies can and should be implemented for any IT services firm selling managed services. Better still, the marketing strategies that will be covered are reliable, predictable, and 100% scalable. Join Matt Makowicz from Ambition Mission as he demonstrates proven marketing tools that can be implemented immediately regardless of the size of the IT firm, marketing budget, or marketing experience.

Matt Makowicz’s successful Managed Services Practice has created millions of dollars in recurring revenue. Matt has sold managed services since before the industry had a name for it! Now he is sharing all his secrets to selling managed services! As an MCSE and sales professional Matt unveils his tools, tips, and strategies for sales success.

Can you afford NOT to attend?

About Matt Makowicz

Using his experience as an MSP and that of his Ambition Mission Community members, Matt coaches and trains on sales and selling managed services as well as continuing to speak about sales, selling service agreements, and various topics for IT providers to grow their businesses.

Track Your Technicians with GPS and Networkcar!
Thursday December 4th , 2008 at 11:00 AM CST
Register

Networkcar and Tigerpaw have teamed up to offer Tigerpaw users the ability to track technician's vehicles using GPS data to improve technician dispatching in Tigerpaw. Now you can really know where your technicians are at all times, and dispatch them more efficiently.

The new Tigerpaw integration to Networkcar utilizes Microsoft MapPoint to provide users with a graphical viewpoint using the Tigerpaw Dispatch Board feature to quickly locate the closest tech, view vehicles in relationship to a given customer site, and provide turn-by-turn directions. See a live demonstration and learn more about how you can use GPS information to improve the service you give customers!

This presentation will demonstrate:

  • Technician vehicle locations on a graphical display in Tigerpaw
  • Perform route optimization for a specific day or rep directly from the Tigerpaw Dispatch Board
  • Ensure that you are sending the closest qualified tech to a high-priority call

Close the MSP Loop with Advanced Managed Services Integration
Thursday December 11th , 2008 at 11:00 AM CST
Register

Tigerpaw has teamed with Level Platforms remote monitoring software to provide enhanced and seamless workflow for Managed Services Providers (MSPs), from the initial capture of an email alert and opening of a work order to ticketing and invoicing—all in one, closed-loop ticketing system.

View a live demonstration on how Level Platforms providing remote , virus and security breach monitoring services can send an automatic e-mail alerts to Tigerpaw’s award winning service management software, creating a service order that manages customer assets, ticketing and ultimately billing. The result is a closed loop ticketing system that gives you real-time data in your monitoring, alerts, metrics, ticketing, invoicing and reports—all from one system.

We will demonstrate how to:

  • Manage your MSP agreements
  • Assign multiple rates to an agreement
  • Bill multiple locations to one account
  • Open tickets and send closed ticket notifications back to your MSP monitoring software without any manual intervention
  • Conduct real-time billing of MSP assets
  • Create recurring invoices

Synchronized, bi-directional information flow between Level Platforms and Tigerpaw guarantees that nothing falls between the cracks. Want to know more? Sign-up now!

Best Practice Series: Project and Materials Management
Tuesday December 16th , 2008 at 12:00 PM CST
Register

Use business processes to improve your everyday operations which contribute directly to your bottom line. Join us for a Tigerpaw Best Practices webinar with longtime business process consultant, Joe Danner as he demonstrates ways to create robust proposals, manage the install, delivery, projects and materials from order thru invoice.

This webinar will focus on key operational areas:

  • Quote, Quote Import, and Proposal Generation
  • Project Phase, Location, and Resource Management
  • Project Creation and Order Management
  • Materials Management and Purchasing/Receiving Integration
  • Invoicing and Accounting Integration, all-in-one database.

Think about this: There are millions of software packages that let you input data and get reports, track time and invoices. Through best practices, Tigerpaw will demonstrate, using one system, a quick and easy way to reduce costs and improve your bottom line.

Our Best Practices Series will take your business to the next level. Are you ready?

 

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