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Tigerpaw Software |
Popular Service Management Software |
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Tigerpaw is designed for the Telecom, Computer Networking, Security, System Installers and
POS Equipment industries. We understand your business and improve your internal processes.
We have been in business for 24 years with over 20,000 users in 28 countries.
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Designed by software hobbyists for the needs of a particular computer/IT organization.
They base their architecture on their own niche processes for your service calls, ticketing and billing.
Most of these software providers have only been in business a few short years with limited
clientele using their product.
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Tigerpaw is a powerful solution that you can grow into. The depth and power of the product
is contained in its contact, marketing, service and inventory suite. Tigerpaw has supported
several service providers from the origins of a single user all the way through a 150+ user
organization. We have the power and functionality to grow with you.
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Most service management software programs are designed to process ticketing, billing and contacts.
These programs are simple to use but easy to grow out of. We recommend you choose a product that
you can grow into then grow with you.
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Tigerpaw is a solution with a professional development methodology, and yet,
remains open to customer suggestions to enhance the product.
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Designed and released with little customer feedback. Processes are simple and lack the depth of
connecting your service to your assets, inventory and accounting.
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Tigerpaw is a complete end-to-end solution. We do not require add-on products, while
remaining versatile enough to integrate with a number of popular products such as QuoteWerks, QuickBooks, D-Tools and other manufacturer’s data configurations.
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The primary function of most service management software vendors is to provide you with a quick and
easy way to process ticketing and billing. They require you to purchase additional quoting, marketing,
project and inventory software add-ons.
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Tigerpaw is a robust asset and inventory tracking solution with which you can track
your sold items back to the quote or service order from where they originated.
We manage serialized items, kits,
assemblies, exchanged or returned inventory (RMA) back to stock, reserved items on an order while managing and accounting
for all your materials.
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Several competitors “claim” to have inventory and asset tracking in their software. They have no
ability to track your inventory and assets back to the original service order, reserve materials
for a future order, perform equipment exchange and RMA’s or provide an automated credit/debit memo
on a particular piece of inventory.
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Tigerpaw cares about your success and want to see you get the maximum ROI.
In fact, we care so much that our Total Care program offers a start-up guide, unlimited
800 number support for anyone in the company, online support, and a complete training and education
program that includes live, Q&A with an instructor, and in-house
training to meet all learning styles.
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Most service products offer support that is priced on an “incident” basis. This means that you
pay for all additional incidents beyond your allotted amount. Most service products also limit the
actual person that can call the 800 support line. Their service ends after the sale.
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Tigerpaw welcomes customer
feedback to make the product better with on-going support, user
conferences and product suggestion forums.
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Popular service software solutions will tell you how to run your business and expect
you to
adapt your business processes to the way their software is designed.
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