Tigerpaw’s Two-Way Real-Time Managed Services Provider integration allows for significant reduction in errors, and increases the reliability of your database
BELLEVUE, Neb., (October 24, 2007) — Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of business management software, today announced that it plans to offer two-way real-time Managed Service integration. With this addition, Tigerpaw has met another commitment to provide extraordinary features and functions to its already full-bodied business automation solution.
Tigerpaw’s two-way Managed Services Provider integration allows for the significant reduction in errors, and increases the reliability of your database, resulting in better control and better business processes. Through the integration with popular managed services software, Tigerpaw connects managed services functionality with detailed service order and workflow capabilities, enabling Managed Service Providers (MSPs) to deliver richly enhanced customer service.
The two-way integration from Tigerpaw shakes hands between Tigerpaw and the Managed Service Provider system. Alerts produced in the MSP system are automatically sent to Tigerpaw where Tigerpaw turns the alert into a service order for the account. Based on the information provided, Tigerpaw sends back an acknowledgement to the MSP system that the alert was received and that a service order was created. Status changes and updates made to the service order within Tigerpaw are sent back to the MSP system and as the service order is closed, Tigerpaw automatically updates and closes the alert in the MSP system.
Tigerpaw Software, Inc. currently provides basic MSP integration to Kaseya, N-Able, Level Platforms, SilverBack Technologies and IpSwitch. At this time, Tigerpaw offers two-way MSP integration with SilverBack Technologies, and has plans to add the additional MSP partners in the near future.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 14,000 users in 28 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 and 2007 CRM Excellence Award, the 2005 and 2006 Customer Interaction Solutions Product of the Year Award, and the 2005 Communications Solutions Product of the Year Award.
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