Michelle Jackson-Triplett joined Tigerpaw in the spring of 2015 as the company’s director of support. Michelle's team is responsible for handling all inbound technical service requests from customers and improving the processes to resolve requests in a more productive and efficient manner. Tigerpaw’s support organization receives more than 4,000 service calls per quarter and the average time to resolve an issue has improved by 18% under Jackson-Triplett’s leadership, while the average handling time for requests has decreased by 20%.
Prior to joining Tigerpaw, Jackson-Triplett was enterprise help desk manager at HDR since 2009, and she has more than 15 years of professional support experience, including employee management, project management, business systems analysis and technical support. She has also held technical management positions at The Gallup Organization and the First National Bank of Omaha.