Training & Support


Download Software
Login to the Tigerpaw Academy to download the latest Tigerpaw enhancements.

Learning Opportunities
Online or in person, we can help. Check out our upcoming learning opportunities at Tigerpaw.

Access Training Resources
We are committed to making sure you have the resources you need to be successful.

Open or Manage Requests
Use the Tigerpaw Customer Portal to submit or view a service ticket.

The most comprehensive solution with the best customer support - scalable to 100s of users

Streamline your business for success and let our Training and Support be your best asset with our knowledgeable support team, online resources and Customer Portal with 24/7 access.

Tigerpaw Academy

Discover the Tigerpaw Academy, an innovative program that allows our partners to track employees’ results and overall company progress regarding how best to use Tigerpaw’s solutions within your own organization. Now you’ll know exactly how your employees are faring—where their strengths and weaknesses are to help you better find the right place for every individual on your staff.

In addition, we’ve rebuilt our entire library of online courses, providing detailed instruction as well as quizzes and certifications for completion of a course. Your employees’ success will unlock additional courses, ensuring that they can continue to develop their skills at a pace that best suits them.

We designed the Tigerpaw Academy to provide our partners with the scalability, flexibility and accountability they need to maximize the value from their Tigerpaw solution.


Tigerpaw One

Tigerpaw One offers a broad range of benefits in one program, combining the best customer support in the industry with feature-rich software updates, abundant training resources and peer community support.


TOP TRAINING EXPERTS

The Tigerpaw Training and Education experts are committed to helping your associates and managers perform at their full potential. Our team combines industry expertise, knowledge and extensive background in all training methodologies, from printed Quick Start Guides to instructor-led classes to the latest in e-learning, webinars, Quick Start Guides, Wiki on-line help, videos, live recordings, regional training and other technology-based delivery methods.

Our team of highly skilled training experts offer the power of real-world implementation to help get your business up and running in a timely manner.


KNOWLEDGEABLE SUPPORT TEAM

We are dedicated to helping you meet your business objectives by providing first-class support on all Tigerpaw Software products. Customer service is always our top priority. We believe that every user should be able to call us and talk to a knowledgeable Tigerpaw Software team member.


PROFESSIONAL SERVICES

We offer professional services to support your unique IT needs that fall outside of our software support services, such as helping to install your SQL and convert your database. Call today to discover how you can reduce implementation time and maximize the value of your software investment with our professional services.

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ONLINE USER GUIDE

The Tigerpaw Online User Guide (Wiki) not only allows you to access product information, which is updated daily, but also post comments to a topic, share best practices, provide additional information based on your experience with the feature and learn from other Tigerpaw customers.

Just PRESS F1 on your keyboard within Tigerpaw to bring up the intuitive online Wiki.

MULTIPLE LEARNING OPPORTUNITIES

Get the most out of your software with access to an extensive Quick Start Curriculum, quick reference guides and online webinar classes.

You'll also want to take advantage of our weekly Ask the Expert sessions. These live sessions facilitated by one of our knowledgeable Tigerpaw employees, will give you the opportunity to ask questions regarding Tigerpaw Software features and functionality. Approximately one hour in length, each session is provided free of charge for our Livebridge Customers.


USER GROUPS & BUSINESS INTELLIGENCE

Learn and share best practices with other Tigerpaw users through the Tigerpaw Community. Ask about becoming a member of our Client Advisory Group (CAG). Tigerpaw CAG helps define development priorities and product release feature-sets. Tigerpaw truly listens to its customers and with Tigerpaw’s Business Assurance, you can learn from your peers and actively shape the direction of Tigerpaw!

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CURRENT CUSTOMERS

To access all available resources, log into the Tigerpaw Academy.

Have a Tigerpaw support question? Give us a call.
Our representatives are available 8am to 5pm (CT) Monday through Friday to assist current customers with questions and issues.

800.704.9009    |   402.592.4544