Tigerpaw and Telizent Communications Forge Integration Partnership

Innovators Team for Best-of-Breed MSP Voice Communication Solutions Set

BELLEVUE, Neb., (November 18, 2009) – Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of IT business management software, announced today the successful completion of an integration partnership with Telizent Communications (www.telizent.com), the preferred supplier of remote voice communication monitoring and management business transformation services for managed service providers (MSPs) servicing small-and medium-sized businesses.

The partnership has resulted in the development of seamless connectivity between the professional business automation software tools of Tigerpaw and the remote management and monitoring capabilities of Telizent Communications solution, creating a robust application set for managed service providers (MSPs). Voice specific trouble ticket alerts generated through Telizent’s Monitor+ are monitored, interpreted, and routed to appropriate technicians – and ultimately converted into service orders – through the Tigerpaw Managed Services Integrator.

“The comprehensive business management, service automation, and tracking tools in Tigerpaw are ideally complementary to Telizent’s real-time fault monitoring, performance, asset reporting, and remote remediation,” said Tigerpaw CEO Dave Foxall. “For MSPs – as well as IT providers planning a move into the MSP space – this partnership signals a best-of-breed solution set that maximizes profitability and operational efficiency across the board. We are very pleased with the results of this venture to date and look forward to further synergies with Telizent.”

“The Tigerpaw and Telizent remote communication monitoring and management service for MSPs reflects the SMB market demand for fast, affordable voice support,” said Charley Ellison, founder and CEO of Telizent. “The SMB voice management and maintenance market is underserved. This partnership aims to provide a solution readily available to Tigerpaw and its managed service providers.”

 

To learn more about this integration, visit http://www.tigerpawsoftware.com/products/service/Managed_Services.aspx , or contact us directly at info@tigerpawsoftware.com or at 800.704.9009.   About Tigerpaw Software, Inc.

Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 14,000 users in 28 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 and 2007 CRM Excellence Award, the 2005 and 2006 Customer Interaction Solutions Product of the Year Award, and the 2005 Communications Solutions Product of the Year Award.   For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com   About Telizent Communications

Telizent Communications is the market leader in third party telephony services including monitoring, maintenance, and management. The firm enables businesses to intelligently migrate from traditional PBX to IP-based communication technologies. For ongoing news, visit http://telizent.com.For more information, contact Telizent at (720) 279-6706; by email at info@telizent.com; or visit www.telizent.com   # # # #