Alliance aimed at enriching platform for delivery of IT managed services
BELLEVUE, Neb., JUNE 28, 2007 — Tigerpaw Software, Inc., a leading developer of IT business management software, today announced it has entered into a technology alliance with Kaseya, a global provider of Managed Service Automation (MSA) software for IT solution providers, with the goal of enriching the platform for the delivery of IT managed services through the integration of functionality between Kaseya and Tigerpaw CRM+.
Tigerpaw CRM+, integrated with Kaseya’s MSA software, enables end-to-end CRM, service automation and inventory tracking while delivering a complete view into clients’ IT environments.
This synergy between the companies’ solutions translates into untapped efficiencies and profitability for managed services providers (MSPs), according to Tigerpaw CEO Dave Foxall.
“When you combine the lucrative, recurring revenue stream of managed services with Tigerpaw’s tools to streamline operations and drive customer acquisition and retention, you have a truly powerful system,” he said. “We are excited to ally with an industry leader like Kaseya and offer MSPs an all-encompassing solution that gives them a clear competitive edge.”
“The Kaseya partnership promises to instill customers’ confidence that their vendors are working together to ensure the best possible service and support,” said Dan Shapero, senior vice president of marketing for Kaseya. “Participation in this partnership validates Kaseya’s and alliance members’ commitment to put the customer first.”
The integration of the two applications creates a functionally rich solution for MSPs, pairing Kaseya’s network monitoring capabilities with Tigerpaw’s professional service automation (PSA) tools. Email alerts generated through the Kaseya solution are monitored, interpreted, and routed to appropriate technicians – and ultimately converted into service orders – through the Tigerpaw CRM+ Managed Services Integrator.
“We have been using Tigerpaw for several years and are excited about this alliance and Tigerpaw’s integration with Kaseya,” said Barry Monies, president and CEO of Computronix, LLC. “By forging this alliance, Kaseya and Tigerpaw allow me to increase service levels to my managed services customers.”
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 10,000 users worldwide, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 and 2007 CRM Excellence Award, the 2005 and 2006 Customer Interaction Solutions Product of the Year Award, and the 2005 Communications Solutions Product of the Year Award.
Kaseya is a global provider of Managed Service Automation (MSA) software for IT Solution providers and Corporate IT organization who benefit from deploying Kaseya’s Systems management capabilities. Kaseya allows businesses to proactively manage distributed IT infrastructure easily and efficiently with one integrated Web based platform. Kaseya’s technology has been deployed on over 1 mm machines in over 25 countries around the world.