Tigerpaw Software named one of the best Customer Relationship Management solutions for the small to medium size call center —
Omaha, NE July 9, 2004 ––Tigerpaw Software, a leading provider of Customer Relationship Management (CRM) solutions to the small and mid size business, received the 2004 Product of The Year Award from Call Center Magazine. Call Center Magazine spent months evaluating a variety of products geared toward providing agents with the proper skills and tools they need to solve problems, satisfy customers and in some cases, generate revenue. The magazine’s findings were released in their March 2004 issue, and Tigerpaw Software came out as a leader in this space.
The Tigerpaw Business Suite is a group of integrated CRM software modules for contact management, sales force automation, customer service tracking, and inventory control.
“We are very excited about this award. It represents our dedication to providing the best of breed solutions and support services for small and medium sized companies,” said James Foxall, Vice President of Development for Tigerpaw.
The CRM Software Suite is designed to track prospects throughout the sales cycle, as well as all contacts with customers after the sale. There are four modules in the Business Suite CRM Software package: Pursuit™ for contact management and marketing, Quotes for line item quoting, Service & Repair for customer service, contract, and technician tracking, and Parts for purchasing and inventory control. An advanced scheduling and monitoring system helps coordinate personal schedules and notification of workflow assignments. Various calendar views are provided, including dispatching with support for drag and drop scheduling.
“The Call Center Magazine Product of The Year Award reinforces Tigerpaw’s commitment to providing the SMB market with relevant solutions and service support that help them grow their businesses,” said Rick Hampton, Marketing Manager.
About Tigerpaw Software
Tigerpaw Software is a leader in Customer Relationship Management solutions, with a reputation for providing big-company solutions for the small and midsize business owner for over 20 years. Tigerpaw’s Business Suite helps businesses plan, execute and evaluate strategies that focus on the quality of personal interactions by helping them acquire and keep more customers through its feature-rich CRM software products. The company is located at 3604 Twin Creek Drive, Suite 109, in Bellevue, NE 68123; tel: 402.592.4544, fax: 402.592.7317, www.tigerpawsoftware.com.