Managed Services Integrator connects Tigerpaw CRM+ with N-able’s MSP solutions to automate email monitoring, routing; service order generation
Tigerpaw Software, Inc., a leading developer of IT business management software, and N-able Technologies® announced today the successful integration between their respective software solutions.
Tigerpaw’s Managed Services Integrator, a major feature enhancement included in the newly released Tigerpaw CRM+ version 10.5, provides MSPs with a configurable tool to monitor and route incoming emails and auto-generate service orders. Managed Services Integrator was designed to include transmissions generated by N-able’s solutions.
“This integration really benefits both our companies’ clients because it arms them with a full-circle solution,” Tigerpaw CEO Dave Foxall said. “By linking N-able’s managed services technology, N-central®, and Tigerpaw’s end-to-end operations solution, IT firms can significantly enrich their customer service and gain real competitive advantage.”
”The ability to automatically initiate service tickets in Tigerpaw CRM+ from N-able’s N-central alerts is an important step for our shared clients,” said Bill Stewart, Vice President of Marketing for N-able Technologies. “This ability will reduce their cost and effort of service delivery.”
Managed Services Integrator is included in Tigerpaw CRM+ version 10.5, which is available now as a free upgrade to existing CRM+ version 10 clients. Additional version enhancements include Service Order Escalation, Time Slips and QuickSale.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting edge, affordable, effective business software solutions for more than 20 years. With more than 10,000 users worldwide, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 CRM Excellence Award, the 2005 Communications Solutions Product of the Year, and the 2005 Customer Interaction Solutions Product of the Year.
Founded in March 2000, N-able Technologies® is the market leader in delivering technology and training that transforms service organizations into managed service providers (MSPs). N-able’s combination of products, people and processes help service providers develop, sell and deliver highly profitable managed services to the small- and medium-sized business (SMB) market. N-able provides complete solutions to monitor, manage and optimize information technology and security from a business perspective, deliver business-value reports and drive effective and efficient service delivery.