Industry leaders work together to ensure software interoperability and help educate and support managed service providers (MSPs)
BELLEVUE, Neb., MARCH 19, 2007 – Tigerpaw Software, Inc., a leading developer of IT business management software, and N-able Technologies®, a leading provider of managed services software and business transformation services for resellers, with both companies servicing small- and medium-sized businesses (SMBs), announced today a formal alliance designed to provide MSPs with the technology integration, as well as the education and support, necessary to successfully sell and deploy managed services.
The strategic alliance follows an interoperability effort completed in Fall 2006 which linked Tigerpaw CRM+, an end-to-end IT operations management solution, and N-able’s N-central® platform. Tigerpaw CRM+ features Managed Services Integrator, which provides MSPs with a configurable tool to monitor and route incoming emails and auto-generate service orders, which is designed to accept and respond to transmissions generated by N-able’s N-central.
According to executives at both companies, this alliance will enable MSPs to reap greater benefits from their products’ integration by providing joint education and marketing materials including webinars and whitepapers. These additional resources will provide MSPs with the right tools and information to maximize the return on their investment, and gain greater traction in the managed services arena – a rapidly expanding sector of the IT service industry.
“We are pleased to see our alliance with N-able come full circle,” Tigerpaw CEO Dave Foxall said. “Our companies share a common philosophy, which is based on providing cutting-edge, affordable solutions that allow our MSP partners to operate more efficiently and profitably. Now we can help our partners take the interoperability between CRM+ and N-central to the next level with expert resources and instruction designed to help them grow their business.”
“N-able understands the importance of establishing and maintaining strategic alliances with today’s leading and emerging IT manufacturers,” says Gavin Garbutt, N-able’s President & CEO. “That is why we engineered our N-central platform to interoperate with complementary technologies such as Tigerpaw’s proven CRM+. This added flexibility helps our MSP partners avoid commoditization by enhancing and differentiating the services they provide.”
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting edge, affordable, effective business software solutions for more than 20 years. With more than 10,000 users worldwide, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2005 and 2006 Customer Interaction Solutions Product of the Year Award, the 2006 CRM Excellence Award, and the 2005 Communications Solutions Product of the Year Award.
For more information, contact Tigerpaw at 800.704.9009; by email at firstname.lastname@example.org.
About N-able Technologies.
N-able Technologies is the leading provider of Managed Service Automation™ platforms that transform IT service organizations into managed service providers (MSPs). N-able’s combination of products, people and processes help service providers develop, sell and deliver highly profitable managed services to the small- and medium-sized business (SMB) market. N-able provides complete solutions to monitor, manage and optimize information technology and security from a business perspective, deliver business-value reports and drive effective and efficient service delivery.