Solution Providers can now provide comprehensive remote IT management services based on fully synchronized features between industry leaders
BELLEVUE, Neb., (May 13, 2009) – Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of business automation and service management software, today announced its advanced managed services integration with the N-central network and systems management software from N-able Technologies (www.n-able.com). The new integration combines all the power of Tigerpaw’s award winning CRM/Service management software with the robust functionality of N-able’s IT monitoring platform specifically designed for managed service providers (MSPs). The combination creates a system that allows MSPs to proactively address their customers’ needs, manage their time and materials, and generate MSP specific invoices in a closed loop billing system that speeds up and simplifies payment for services.
N-able Technologies’ N-central software sets the standard for delivering IT services remotely to small and medium-sized businesses. Deployed by more than 2,000 IT service providers worldwide, N-central offers a complete, integrated toolset to automate your services and offer high-value managed services.
The N-able and Tigerpaw integration includes the synchronization of data flowing between N-able’s IT managed services software and Tigerpaw.
Using Tigerpaw’s Advanced MSP Integrator, N-able and Tigerpaw customers have the ability to send information automatically from N-central to Tigerpaw’s software, update ticket information, close notifications and complete the ticketing cycle-all from one system.
The MSP Agreement Billing is included in the new Advanced MSP integrator. With MSP Agreement Billing in Tigerpaw you can define the conditions and manage your MSP agreements – including what types of monitoring performed and at what price, as well as defining any fixed items such as unmonitored monthly backup. A wizard tool is available within the MSP Agreement Billing which provides an easy way to quickly generate invoices for all of your agreements, with up to-the-minute asset information.
“Being able to automatically generate and manage service tickets in your PSA software based on real-time alerts in your managed services software allows you to react and respond quickly to your customer needs,” said Dave Foxall, CEO, Tigerpaw Software, Inc. Integration of these applications provides solution providers with the advanced tools they need to effectively and efficiently manage their clients’ IT infrastructure, reducing service and support costs, and ensuring the solution providers’ profitability and success.
To learn more about this integration, contact Tigerpaw at 800.704.9009 or N-able at 877.655.4689
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