Solution Providers can now provide comprehensive remote IT management services based on fully synchronized features between industry leaders BELLEVUE, Neb., (April 1, 2009) – Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of business automation and service management software, today announced its advanced managed services integration with Level Platforms’ industry leading remote monitoring and management software, Managed Workplace. The new integration combines all the power of Tigerpaw’s award winning CRM/Service management software with the robust functionality of Level Platform’s managed services software, Managed Workplace, creating a fully closed-loop system that allows solution providers and MSPs to proactively address their customer’s needs, manage their time and materials, and generate invoices to speed up and simplify payment for services.
The Level Platforms and Tigerpaw integration includes the synchronization of data flowing bi-directionally between Managed Workplace and Tigerpaw. Level Platforms’ customers have the ability to update ticket information, close notifications and complete the ticketing cycle. With Tigerpaw solution providers can automatically convert system and software alerts into service orders, synchronize the information between Level Platforms and Tigerpaw, bill for open tickets and close notifications with a few simple clicks. The result is a single view of real-time data including monitoring, alerts, metrics, ticketing, invoicing and reports – all from one integrated system.
The all new Tigerpaw MSP Agreement Billing feature defines the billing conditions and manages MSP agreements. Unlike other billing systems, the MSP Agreement Billing supports non-managed items, such as unmonitored monthly backup, to produce invoices for all of your agreements with using up-to-the-minute asset information.
“Being able to automatically generate and manage service tickets in your PSA software based on real-time alerts in your managed services software allows you to react and respond quickly to your customer needs,” said Dave Foxall, CEO, Tigerpaw Software, Inc. Integration of these applications provides solution providers with the advanced tools they need to effectively and efficiently manage their clients’ IT infrastructure, reducing service and support costs, and ensuring the solution providers’ profitability and success.
To learn more about this integration, contact Tigerpaw at 800.704.9009 or Level Platforms at 800-418-0881.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 14,000 users in 28 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2008 U.S. Local Business Association (USLBA) Best of Bellevue Award, the 2006 and 2007 CRM Excellence Award, the 2005, 2006, and 2007 Customer Interaction Solutions Product of the Year Award, and the 2005, and 2007 Communications Solutions Product of the Year Award.
About Level Platforms
With 3000 Partners in 30 countries, Level Platforms is the leading provider of managed services software for IT solution providers servicing small and midsize end customers through its award-winning agentless remote monitoring and management software, Managed Workplace. Level Platforms provides everything a Managed Services Provider needs to remotely monitor and manage their complete end customers’ IT environment through a single web-based central dashboard – the platform for today, and for tomorrow. For more information, visit Level Platforms at http://www.levelplatforms.com/. # # #