Solution Providers can now provide comprehensive remote IT management services based on fully synchronized features between industry leaders
BELLEVUE, Neb., (May 20, 2009) – Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of business automation and service management software, today announced its advanced managed services integration with Kaseya’s IT Managed Services Software Edition. The new integration combines all the power of Tigerpaw’s award winning CRM/Service management software with the robust functionality of Kaseya’s IT Automation Platform specifically designed for MSP service providers. The combination creates a fully closed-loop system that allows solution providers and MSPs to proactively address their customer’s needs, manage their time and materials, and generate invoices to speed up and simplify payment for services.
The Kaseya solution remotely manages a client’s infrastructure, network components, servers, and individual desktop PC’s. The Kaseya and Tigerpaw integration includes the synchronization of data flowing bi-directionally between Kaseya’s IT Managed Services Software Edition and Tigerpaw. Customers have the ability to update ticket information, close notifications and complete the ticketing cycle. With Tigerpaw solution providers can automatically convert alerts into service orders, synchronize the information between Kaseya and Tigerpaw, bill for open tickets and close notifications with a few simple clicks. The result is a closed-loop system with real-time data including monitoring, alerts, metrics, ticketing, invoicing and reports – all from one integrated system.
The all new Tigerpaw MSP Agreement Billing feature defines the billing conditions and manages MSP agreements. Unlike other billing systems, the MSP Agreement Billing supports non-managed items, such as unmonitored monthly backup, to produce invoices for all of your agreements with using up-to-the-minute asset information.
“Being able to automatically generate and manage service tickets in your PSA software based on real-time alerts in your managed services software allows you to react and respond quickly to your customer needs,” said Dave Foxall, CEO, Tigerpaw Software, Inc. Integration of these applications provides solution providers with the advanced tools they need to effectively and efficiently manage their clients’ IT infrastructure, reducing service and support costs, and ensuring the solution providers’ profitability and success. “I built my business on Kaseya and Tigerpaw Software. Kaseya is the backbone of our monitoring service. Tigerpaw runs our entire front-end CRM and back-end service and purchasing. This new integration has brought together our ticketing, time management and monitoring so that we now have everything in one close loop system. By having this integration we have eliminated the need to hire an extra staff member that would have had to double enter data, and monitor both software packages manually.” –Randy Hall, President and Founder, Worldlan Technology
To learn more about this integration, contact Tigerpaw at 800.704.9009 or Kaseya at 619.677.2700.
Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya’s IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. Kaseya’s technology is licensed on over three million machines worldwide. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.com/forms/free-trial.aspx. Contact: Katie Eakins / Amy Robinson
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 25,000 users in 50 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2008 U.S. Local Business Association (USLBA) Best of Bellevue Award, the 2006 and 2007 CRM Excellence Award, the 2005, 2006, 2007, and 2008 Customer Interaction Solutions Product of the Year Award, the 2005, and 2007 Communications Solutions Product of the Year Award, and was a Finalist in the American Business Awards “The Stevies” for 2008.
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