BELLEVUE, Neb., (1/28/2015) — Tigerpaw Software Inc., developer of the most comprehensive business automation software for technology providers, announces an advanced managed services integration with Servoyant, a powerful remote monitoring management (RMM) solution that unifies disparate network management and support tools into a single platform.
The updated Tigerpaw Web Services API enables users to securely query and update Tigerpaw data live across the web using third-party applications. Servoyant has harnessed the power of the Tigerpaw API for seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the RMM capabilities of Servoyant, creating a robust application set for managed service providers (MSPs). The Servoyant and Tigerpaw integration includes the synchronization of data flowing bi-directionally between Servoyant’s software and Tigerpaw.
Using Tigerpaw Software, solution providers can convert Servoyant alerts into Tigerpaw service orders, poll assets, bill for open tickets, and close notifications with a few simple clicks. The result is a closed-loop system that shares monitoring, alerts, metrics, ticketing, asset polling, invoicing and reporting data- all from one integrated system. In addition, this new integration leverages Tigerpaw’s automated billing and payment-processing functionality for managed service agreements allowing for accurate, touch-free billing and payment processing for assets monitored in Servoyant.
“The comprehensive business management, service automation, and tracking tools in Tigerpaw ideally complement Servoyant’s real-time fault monitoring, performance, asset reporting, and remote remediation,” said Tigerpaw President James Foxall. “For those moving to an MSP model, the new Tigerpaw/Servoyant partnership offers a complete solution that maximizes profitability and operational efficiency across the board.”
Servoyant, LLC. is a leading unified network management system that unifies network monitoring, management, automation & reporting into a single, intuitive platform. Servoyant is offered as cloud-based (SaaS) or an appliance, can coexist on existing equipment, and dedicated hardware is not required. With a quick signup process, rapid deployment, provisioning templates and automated discovery, administrators can remotely manage and monitor an entire network in minutes. For more information, visit the Servoyant website at www.servoyant.com.
Tigerpaw’s comprehensive tool empowers more than 35,000 users to manage, automate and integrate business functions including service, accounting, CRM, inventory, field service management, sales, marketing, quoting, inventory, ticketing and customer communication all within one, easy-to-use system. Their award-winning software is designed for B2B service providers who sell, monitor and service software, computers and other equipment. Tigerpaw offers a comprehensive, business automation solution for companies in industries as varied as A/V, IT, telephony, security and POS to medical equipment and ATM machines.
For over 30 years, Tigerpaw Software has designed service management and contact management software that helps businesses increase sales, provide better service, manage projects, bill their customers faster and make better business decisions every day.