Check out the new release of Tigerpaw 11 R2
Take a look at just a few of the HOT new key advances
Time Entry
Time Sheets view allows techs and managers to see an entire week at a glance
- all tickets created, all time entered, and the amount of "billable" time. Calendar
view of time entries, a Tigerpaw exclusive, offers an easy to read and easy to edit
view, complete with color coding for different types of work performed. Managers
can edit a time entry or overwrite billing parameters such as rates and whether
or not the time is counted as billable.
- Manage time entry from a single screen
- Coordinate service tickets with the ability to have
multiple open simultaneously- easy to work several jobs at once
- Take advantage color badging - errors turn red so managers
can correct before the bill goes out
- View the dashboard to see tech utilization at-a-glance
- Update ticket status easily from the time entry view
- no need to open the ticket
Service Order Templates
Clients save time by creating service order templates for the common types -
status, work requested, work performed, etc. In addition, complex action plans can
be built that consist of linked tasks. The next time a user’s customer has a machine
that needs to be cleaned of a virus, they can create a ticket based on an anti-virus
template, follow the action plan, and they’re done. Users can even share templates
with their peers through the Tigerpaw Community.
Discover the benefits of Service Order Templates:
- Explore enhanced RMM integrations - RMM tools will link service order templates
to specific alerts. For example, an alert that causes a Defrag on a server can create
a specific service order from a template, complete with "ghost time" and
close the Service Order automatically, creating a record of the service with no
user intervention required.
- Create consistency in service - Templates ensure that similar issues
are always dealt with in the same manner.
- Leverage a reduction in required skills - Creating templates that can be
applied and followed, allows less experienced technicians to more easily resolve
issues.
- Customer Reports - Show your customers the value of your services currently
being performed with customer-facing reports.
- Improve processes throughout the organization - Templates allow service orders
to be used for other things besides servicing customers. For example, a service
order template could be created for on-boarding a new employee, making it easy to
create consistent processes throughout the organization.
Payment Processing
Payment processing is extremely important to all businesses. Tigerpaw, with
valued input from the CAG members, has developed a set of features to save numerous
hours performing administrative tasks, improve invoice collection, and reduce the
time required for invoice collection. Tigerpaw has brought ERP level invoicing and
payment processing to small businesses. Now set up an agreement to include all the
charges to be billed to a customer, link it to real-time asset information and choose
the day to process the payment - Tigerpaw processes the payment and automatically
sends the invoice.
- Process credit cards and ACH payments easily within Tigerpaw
- Generate recurring revenue invoices and turn the collection process into a zero-touch
process
- Save hours of administrative work a week, bill accurately every time, collect your
money MUCH faster
- Save money - our preferred vendor (BNG) works tirelessly to match, or beat, current
processing rates
- Add commoditized items, like web hosting as a service, which weren't worth administering
before due to the cost to collect
Integrated Payment Processors - Get Better Rates
As a function of the payment processing component of Tigerpaw, Livebridge
offers users a single entry for credit cards through a real-time integration between
Tigerpaw and BNG Holdings. This integration allows
Tigerpaw clients to accept payments from a credit card or automated clearing house
(ACH), accept payments online through a customer portal, and automatically process
recurring payments with "touch-free" invoicing, thereby reducing costs, reducing
time to collection, and increasing collection amounts. BNG will match
or improve your current processing rates.
read more
GreatAmerica Leasing Rate Card Integration
Tigerpaw Software integrates with GreatAmerica Leasing to provide flexible lease
payment information on quotes being provided to clients. Tigerpaw retrieves the
rate card information and calculations for all the variables, which are housed at
GreatAmerica Leasing, and returns the payment amount to Tigerpaw V11R2.
Learn more
Password Keeper - Requested by Tigerpaw Online
Community Users
The End of Manual Work-Arounds
Users can struggle with managing hundreds of user names and passwords and securing
them properly. Often custom fields are used to store passwords and inadvertently
expose client passwords to all employees in a company. Not anymore. Tigerpaw's Password
Keeper, requested by Tigerpaw Community members, stores encrypted user name and
password data and includes three levels of security permissions. Highlights of Password
Keeper include:
- Generate New Passwords: use Tigerpaw's password generator to create strong password
options
- Click and Copy: right click and copy your username and password
- Sort by Category: arrange by user-defined categories
Audit Log
Everything, from views to changes, is logged in Password Keeper
- providing you with a valuable audit trail.
Security is a Snap
Set-up users at one of three security levels within Password Keeper. Levels are
not cumulative, offering you even greater control over what users can access.
Also released in conjunction with Tigerpaw 11R2...
Enhanced Self-Serve Customer Web Portal
Tigerpaw's customer web portal has been re-tooled with the new R2 release
to provide easier payment functionality.
Learn More
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