Provide Your Customers with a Virtual Help Desk
Provide seamless communication between you and your customers! Sometimes
things get so busy that you wish customers could help themselves. Well, now they
can with the re-tooled Customer Web Portal
Enhanced Self-Serve Customer Web Portal*
Tigerpaw's customer web portal has been re-tooled with the new 11R2 release
to provide easier payment functionality.
Tigerpaw's customer web portal is a proven way to lower operational and labor
costs while increasing customer loyalty. Serving as a customer help desk,
the customer web portal enables you to provide better support to your clients around
the clock.
The customer
web portal is completely customizable. Upload your logos, set your color scheme
and choose your layout to tailor the customer web portal to match your corporate
website and branding. You control what users can and cannot access, both globally
and on an individual basis.
Drive customers to your portal to easily open tickets, ask questions, search for
answers, check on work performed, get the status of a request and more.
Reduce support calls by allowing customers to submit
and monitor tickets, update tasks, review invoices and check project statuses anytime.
Promote important announcement on the login
page of your portal and avoid paying for expensive online advertising.
Added features include:
- Select or enter a payment method
- Choose which invoices to pay or select all invoices
- Specify the amount to pay for each invoice
- Pay invoices using a single consolidated invoice
- Indicate an amount to dispute (if necessary), and enter a reason for dispute
- Any disputes will automatically create a service order
- A workflow event will be activated - notifying appropriate people that the dispute has been
created
* The Customer Web Portal is part of the Accelerator Series and is sold separately
Take a look at more of the HOT new items in
Tigerpaw 11R2.
 Download
the Customer Web Portal Data Sheet
[
click here ]
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