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Tigerpaw is unlike any product on the market. Our software covers all aspects of your business from Contact Management (CRM) and Quoting to Service Management and Inventory. We work with concurrent licenses and each module is designed to support a role in your organization. Regardless of the modules or add-on products you choose, Tigerpaw acts as one integrated system, to make running your business easier and make your people more effective. Our customers have taught us that creating successful companies requires looking at your business in terms of four key areas that we call the Pillars of Success. Tigerpaw brings extensive automation and best practices to each of the four pillars- all in one software solution. Click the links below for more information and discover how Tigerpaw fits into the Pillars of Success.

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Organizing Your Business There is never enough time or resources to get all the work done, but a solid structure will make any business more effective and efficient and will reduce losses due to duplicate work and unclear processes. Implementing a recurring revenue model, properly capturing time, and getting accurate invoices out the door quickly all are part of running an organized business. When you are organized, your team does better work because they know what their contribution is, when it should happen, and how it is measured. Click the links below for more information and discover how Tigerpaw fits into the Pillars of Success.

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Billing No matter how good you are- you can’t stay in business if you don’t get paid. It doesn’t matter if you are a managed services provider, you perform break-fix work, or offer a combination of both. With Tigerpaw, you can bill for monthly managed service agreements, roll all break-fix tickets for a customer into a single invoice, bill progressively on projects, and so much more. When a ticket is billed, Tigerpaw can enforce minimums and rounding to a selected interval, making sure you get paid for every billable minute. Click on the Billing link below for more information.

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Technician Management We understand that taking care of customers is top priority and a properly managed staff assures that customers are helped quickly and efficiently. Tigerpaw includes all of the best-in-class technician management features you need to get the job done profitably. From scheduling and dispatching to logging time on a ticket – we’ve got you covered. Our integrated dashboards make it easy to see who is being productive – and who isn’t. The tech utilization reports let you evaluate the performance of your team, see who is assigned work, who is behind on work, and how many billable hours they have entered. Keep your customers happy by keeping your technical team organized! Click on the Technician Management link below for more information.

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Scheduling One of the most valuable tools you have is your calendar – take control of it! With Tigerpaw, you can view your daily, weekly and monthly calendar, as well as use the powerful Group Calendar and Dispatch Board views to better manage your time and your technicians. Tasks in Tigerpaw can be linked to service tickets, opportunities, quotes and projects – all at the same time! If you add our Exchange Integrator accelerator module, you get true two-way integration with Microsoft Exchange - meeting requests are even supported! Our scheduling system will let you get more done and collaborate with others more easily. Click on the Scheduling link below for more information.

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Managing Projects Managing large installs and projects can be a challenge – especially without the proper tools. With Tigerpaw’s project management features, you control your projects – not the other way around. Quotes and service tickets are integrated into our project management, letting you keep track of everything promised and everything delivered. You can organize your projects into phases, track time and material at each phase, report on work in progress (WIP) and perform profitability analysis. In fact, budget thresholds are integrated with our work flow engine so you can keep project costs from spiraling out of control, and the comprehensive project billing features make it easy to bill over time. Whether building a small network or laying acres of cable with hundreds of phones and computers, Tigerpaw’s project management engine keeps you in control and in the black. Click on the Managing Projects link below for more information.

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Inventory Whether you are managing millions of dollars of inventory in multiple warehouses and vehicles, or you simply need to track items ordered from your vendor and sent directly to your customer, we can help. With Tigerpaw, you can track serial numbers from the time you open the box in receiving, through moving between warehouses, on to technician vehicles, out to customers - and even back to your vendors on RMAs! Inventory management is fully integrated throughout Tigerpaw, so you can easily cut purchase orders for service tickets or phases of a project, and manage your materials through the whole process. Click on the Inventory link below for more information.

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Workflow Process Who doesn’t want to increase efficiency, reduce errors, and improve customer response times? Creating process supporting workflow is the answer! Tigerpaw’s workflow is like having another employee working 24 hours a day, 7 days a week - making sure nothing falls through the cracks. Workflow uses our powerful email engine so you can build personalized HTML email templates used to automatically send notices to customers and employees. When a user reads a workflow notification, the date and time are logged so you never have to hear “I didn’t know about that” again! Click on the Workflow Process link below for more information.

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Managed Services Establishing a solid recurring revenue model around Managed Services is the key to your long term success. Being able to automatically generate and manage service tickets in your professional services automation (PSA) software based on real-time alerts in your RMM software allows you to respond quickly to customer needs. Hundreds of Managed Service Providers use Tigerpaw to handle their recurring revenue streams - and their customers. Click on the Managed Services link below for more information.

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Contracts Multiply the complexities of one contract by your total number of contracts and you have potentially thousands of pieces of information to manage. Tigerpaw provides the functionality necessary for end-to-end management of your critical business agreements and enables company-wide compliance to contract terms. Contracts can be fully customized, or you may select from one of the contract templates preloaded in Tigerpaw. Want the best of both worlds? Our templates can also be customized and replicated as your needs dictate. Click on the Contracts link below for more information.

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Accounting Tigerpaw integrates with the most popular accounting packages, including QuickBooks Pro 2009, QuickBooks Premiere Peachtree Complete, Cougar Mountain, Business Works Gold and Great Plains. Our software carries the line item detail to your accounting package eliminating the need for double entry of information. Depending on your accounting package, we can batch contacts, account receivables, payments, purchase orders, and general ledger data. If your accounting software accepts batched inputs, you can even create a database object and use link builder to tailor the information going to your accounting system. If batching isn’t your thing, we have real-time integrations available for both Quickbooks and Peachtree. Click on the Accounting link below for more information.

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Optimizing Your Customer Experience You’ve heard it before, but it really is all about the customer experience. Customers rely on you to keep their business running. You need to respond to your customers’ issues quickly, solve their problems accurately, communicate with them effectively, and reward them for their loyalty. Using an integrated CRM and PSA solution enhances the experience for your profitable customers, and reduces costs by automating contact points for those unprofitable ones. A company-wide commitment to sharing customer data lets you better capture, analyze, and take action - the difference between success and failure in today’s changing marketplace. Click the links below for more information and discover how Tigerpaw fits into the Pillars of Success.

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Ticketing Tracking tickets shouldn’t be a headache! For years, we have helped increase productivity, reduce costs, and improve efficiency through our powerful ticketing software. Tigerpaw allows your company to quickly create, route, and assign service tickets to ensure that every ticket is assigned to the proper members of your team, avoiding duplicating or lost work. Do you work with a lot with contracts? Tigerpaw ties tickets to contracts, automatically deducting units or hours - making sure that you are paid for all of the services you provide. Click on the Ticketing link below for more information.

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Service Level Agreements SLAs are crucial to setting and meeting the expectations of your customers. Without SLAs, customers assume that everything will always be available and delivered at 100%, and there will be no clear understanding of what “good” service is. Tigerpaw makes it easy to manage your SLAs. Simply assign your SLA thresholds to priorities and let Tigerpaw’s workflow engine handle the rest. When notification thresholds occur (such as a ticket being open 75% of its SLA time), Tigerpaw will send notifications to people that you specify and it will change the status and service board of the ticket automatically, ensuring you and your techs are aware of the issue and can correct it – before violating your SLA. Click on the Service Level Agreements link below for more information.

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Marketing & Customer Communication: Staying in constant communication with your clients and prospects is vital to staying relevant and competitive. Tigerpaw’s award-winning CRMis like having a fulltime employee reaching out with targeted, customized, and timely information. Some Tigerpaw customers send more than 300 emails daily from Tigerpaw - all sent in response to an activity in Tigerpaw (such as the closing of a service order), all personalized with merged fields, and all of them logged in history. All of this happens in real-time without a single second of human intervention. Your customers will be happy, your prospects will buy, you’ll have great customer service, and the sun will shine brighter (OK, we made that last one up). Click on the Marketing & Customer Communication link below for more information.

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CRM Tigerpaw’s been winning CRM for years – and for good reason. The completeness of Tigerpaw means that all of your customer touch-points are tracked in one system. Whether you’re making a sales call, responding to a support request, following-up on an invoice – or anything in between, Tigerpaw has the tools and the data to manage your customers like no other. With Tigerpaw’s all-in-one approach, you will be more responsive, more visible, and more profitable. Click on the CRM link below for more information.

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Fueling The Beast Your business is a beast, and it eats cash! Revenue generation is an ongoing challenge for many organizations – especially technology companies where the founders typically come from a technical background, not a sales background. One thing the down economy taught a lot of business owners (the hard way) is that marketing needs to become more than an afterthought! You need to generate leads, manage your sales process, and create compelling proposals for your prospects - all while selling deeper to your customer base. Click the links below for more information and discover how Tigerpaw fits into the Pillars of Success.

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Sales Pipeline Customers’ needs change… and sometimes they even change service providers. To stay in business, you need to generate new leads that turn into sales. If you’re like most technology business owners (including us), you got your start as a technician who woke up one day and had an entrepreneurial seizure. As such, you are probably pretty good at taking care of your customers, but you might not be as great at getting them. How do you generate leads, manage your sales process, and create compelling proposals for your prospects – all while selling deeper to your customer base? Never fear- Tigerpaw can help! Tigerpaw’s sales pipeline management is designed to help both forecast and generate revenue. Click on the Sales Pipeline link below for more information.

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Quotes & Proposals So you’ve got a fish on the line and he’s pulling left, then right, suddenly he plunges to the deep and takes out all the line you’ve managed to real in. How do you land him? With great proposals, that’s how! There’s no need to buy and learn another software program, Tigerpaw’s got it all. Creating and managing quotes is simple, allowing you to showcase your products and services in a way that makes that big fish want to jump in the boat! Click on the Quotes & Proposals link below for more information.

:	Warranty & License Renewals Warranty and license renewals can really add up. If you’re letting them expire and die you are missing out on vital revenue that can be used to fuel your business! Click on the Warranty & License Renewals link below for more information.

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Email Analytics It’s amazing how many small businesses aren’t marketing at all. If you’re not, you need to be. If you are, do you know how effective your marketing campaigns are? Tigerpaw’s marketing engine will send emails on a throttled per-hour rate, helping you stay out of spam filters. Then, use our email analytics to take the guess work out of determining the emails that are effective, and those that aren’t. With Tigerpaw, you can easily create effective marketing campaigns and make more money. Click on the E-mail Analytics link below for more information.

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Creating Excellence With your customers taken care of, your administrative processes under control, and sales and marketing keeping cash flowing, now is the time to excel. You need to use comprehensive, easy to understand business intelligence to make the minor and major course corrections that propel your business forward. Focus on continuous improvement, and be constantly evolving to better manage processes instead of personalities. Operational excellence doesn’t happen by accident, it takes hard work, dedication, and education! Click the links below for more information and discover how Tigerpaw fits into the Pillars of Success.

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Best Practices We have developed a set of industry best-practices data (Apex) that comes preloaded in your Tigerpaw database and includes email templates, status codes, pre-built workflow events, and so much more. Apex was assembled by an experienced team of professionals and guided by Tigerpaw users and market trends; it provides a jump start for companies which may not yet have best practices or documented workflows. We’ve learned what has worked for past clients and we share it with you! Thanks to Apex, training time is greatly reduced, and your business starts adopting proven best practices just by using Tigerpaw. Click on the Best Practices link below for more information.

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Reports – Business Intelligence Reports play a huge role in the planning and organization of your business. Tigerpaw ships with more than 600 Crystal reports that do everything from print lists - to help you increase profitability. You can use Crystal Reports to modify any of our existing reports or create entirely new reports. Click on the Reports - Business Intelligence link below for more information.

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Dashboard Reports Your day is busy – you don’t always have the time to sift through piles of reports to get a pulse on your business and make quick informed decisions. That’s why we built the finest operational dashboards available. Using state of the art technology, we provide over 85 different metrics, related to marketing, invoicing, and everything in between! You can filter data that is important to you, and even drill down on specific elements to work the data that makes up that list. For example, click a bar showing open service orders for a time frame and you get a list of the service orders that make up the bar. You can work them individually, or throw them in a group to use all of Tigerpaw’s group features! Click on the Dashboard Reports link below for more information.

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Integrations/Affiliations Tigerpaw works with dozens of associations, integrations, and technology partners to provide a more comprehensive solution for our customers. We value our partnerships and believe they are one of the driving forces behind Tigerpaw’s success. Click on the Integrations/Affiliations link below for more information.

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Remote Access In today’s fast paced world, servicing clients remotely is important to the way you do business. Eliminating the barriers that prevent you from managing service tickets and quoting clients on-site is essential to providing exceptional customer service. Connecting your business to the field allows you to win new business, improve service levels, and capture more billable time so that you get paid faster. Click on the Remote Access link below for more information.