Knowledge Base

Organized, Searchable Help-Desk Library


File internal policies, procedures, training manuals, etc.	Serves as a well-organized, searchable storehouse for your organization’s vital information
Compile a help-desk library	Valuable for training new employees, maintaining organization-wide communication and procedural consistency
Custom organize, and search by keyword or phrase	Optimize customer service and internal efficiency

The knowledge base serves as a well-organized, searchable storehouse for your organization’s vital information. Use it to file all your company’s relevant internal information: policies, procedures, training manuals, etc. Compile a complete library of customer help-desk answers and protocols. This feature is especially valuable for training new employees, maintaining organization-wide communication and procedural consistency. It is designed to grow over time as your business and service needs dictate, serving as a valuable resource for answering questions or solving issues.

"Last night when I was having problems converting my most important report, my custom invoice, you stayed late to help me get it fixed. It must have been after 7:30 your time when we finished. This was great customer service and it is not the first time you have gone above & beyond to help me solve a problem. Thanks again!!!"

Brian F.
President TOPS Telecom

Tigerpaw Software : Products : Service : Knowledge Base

Service