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Our Software

Tigerpaw Software is a group of integrated modules for contact management, sales and quoting management, service management and inventory management. Our software is designed to track prospects throughout the sales cycle and all touch-points with customers after the sale.

There are four modules in the suite:

  • CRM for contact management and marketing
  • Quotes for sales automation, opportunity management and line item quoting
  • PSA for customer service, maintenance contracts and technician tracking
  • Inventory management software for purchasing and inventory

We integrate with all major accounting packages; for more information about our many integrations visit our partner page.

Account View   CONTACT MANAGEMENT AND MARKETING
Our comprehensive contact, marketing and account management system is designed to help you track all information and follow-up for contacts and businesses. It includes contact management features such as task scheduling.
  • Manage and track all information and history for prospects and customers for the lifetime of the relationship captured in journal notes
  • Create, track and analyze automated marketing programs
  • Communicate with groups or accounts using email and fax
  • Automatically notify staff when work needs to be completed
  • Integration with Microsoft Outlook® for increased efficiency
  • Easily manage groups of accounts and contacts
  • Create defined activities to code accounts and schedule tasks
  • Store encrypted passwords with the Password Keeper

To understand more about how Tigerpaw can help you organize your daily operations, be sure to check out the pillars of success.

Quote   SALES AUTOMATION AND MANAGEMENT
A complete quoting, sales pipeline management and work order processing system.
  • Better track, manage and analyze your sales pipeline
  • Perform sales forecasting
  • Print custom quotes
  • Define multiple levels of pricing
  • Track quotes by customer, sales rep, status and type
  • Email, fax or print quotes with ease
  • Maintain assemblies and kit pricing
  • Produce work orders and invoices

To getter a better understanding of how all this supports your business, check out our Four Pillars of Success.
Service Order Created from MSP   PSA AND TICKET TRACKING
Our complete service order, contract tracking and technician scheduling system helps track service tickets ranging from telephone support and field service technicians to on-site installation and repair.
  • Schedule technicians more effectively using the graphical dispatch board
  • Invoice for material and labor
  • Perform contract billing
  • Track service orders by customers, technician and issues
  • Process exchanges with customer inventory
  • Utilize RMM Integrations to manage assets
  • Track technician time and measure technician profitability and utilization
  • Monitor maintenance contracts for profitablity
  • Email, fax, or print service tickets
  • Manage RMAs back to your vendor
  • Store encrypted passwords with PSA Password Keeper

Learn from the pillars of success how Tigerpaw can improve your customer experience.
Parts and Labor Detail   INVENTORY CONTROL AND PURCHASING
Our complete inventory control, purchase order tracking and serialized parts monitoring system tracks all types of inventory such as material, assemblies, kits and manufactured goods.
  • Easily manage inventory levels
  • Manage purchase orders and receipt of inventory
  • Use Smart Order to order inventory needed to fill orders
  • Move inventory to different locations
  • Track the complete history of serialized items
  • Review the purchasing history of any item
  • Maintain inventory thresholds including minimum, maximum and re-order quantity alerts
  • Partially receive inventory and manage case lots

Our group of integrated modules supports your business through what we like to the call the Four Pillars of Success. Be sure to visit this page, to learn how it all works together.