
Service orders are automatically created for incoming emails.	Increase customer satisfaction by responding faster and not missing incoming emails.
Full email discussion threads are maintained in service order notes.	Reduce response time and as a result increases customer satisfaction.
Incoming attachments from email requests turned into service orders are saved to a shared folder and attached to the service order in Tigerpaw.	Automate your service department by automatically providing customers with their service request number.

The Tigerpaw Email Connector bridges the gap between receiving email requests for support and effectively servicing your customers. It monitors an Exchange folder looking for new emails. When it finds one, it either creates a service ticket automatically or puts it on your Dispatch Board. New workflow events insure that someone is always aware of the new tickets or email requests so nothing slips through the cracks.

Email Connector also makes follow-up more efficient and user friendly. When you send an email from the Service Order, Tigerpaw will add the service order number to the subject of the email, replace the rep’s return address with the shared support address, and copy the email contents to the service order notes. When customers reply to your techs, those emails are sent to your support email address so that all correspondence is saved in customer and service order notes.

Bottom line: Use the Email Connector to create tickets faster, gain productivity from staff hours saved, and service your customers better

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Service