Service Management Software
Streamline Operations and Tech Utilization
Tigerpaw Software streamlines operations and service management with its comprehensive, real-time service
management software. Coordinate the flow of information between all players in the service delivery
process: customers, service, dispatch agents, technicians, vendors and management.
Tigerpaw’s service component works with service dispatch, trouble ticketing, billing,
knowledge base, managed services and help desk functionality to support your mobile workforce. Empower
your technicians and deliver service in the field.
View work
requested, performed, billing, shipping, technician dispatch board, contracts, subcontractors, trouble
tickets and more! From a single view, you have the power to create and manipulate all serviced items
attached to a particular order.
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Efficiently record your technician hours and create trouble tickets with
Tigerpaw time logs (slips). Track technician time and bill quicker in Tigerpaw
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Tigerpaw supports
several types of contracts, including hourly, metered, prepaid, time-specified, unit-based, and incident-based.
Contracts can be created with a high degree of customization, or you may choose to select from several contract
templates preloaded in the system.
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Manage your subcontractors, track work completed, receive
subcontractor billing, and pass costs on to the customer!
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Knowledge base serves as a well-organized, searchable storehouse
for your organization’s vital information. Use it to file all your company’s relevant internal
information and compile a complete library of customer help-desk answers and protocols.
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Tigerpaw provides integrated help desk functionality with tools for tracking trouble tickets,
managing customer assets, service history, contracts, knowledge base, and symptoms and resolutions into one single database.
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Bridge the gap between receiving email requests for support and servicing customers. Create a service ticket automatically from on incoming email with Email Connector.
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Tigerpaw has teamed up with Managed Service solution providers to automate best
practices in your business process and monitor your customers assets.
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We Sell Concurrent Licenses, Not Named Licenses
Tigerpaw licenses its software based on a concurrent user model, not a named user model.
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 Tigerpaw Software : Products : Service
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