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Organized, Searchable Help-Desk Library
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File internal policies, procedures, training manuals, etc.
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Serves as a well-organized, searchable storehouse for your organization’s vital information
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Compile a help-desk library
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Valuable for training new employees, maintaining organization-wide communication and procedural consistency
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Custom organize, and search by keyword or phrase
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Optimize customer service and internal efficiency
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The knowledge base serves as a well-organized, searchable
storehouse for your organization’s vital information. Use it to file all your company’s relevant internal information: policies, procedures,
training manuals, etc. Compile a complete library
of customer help-desk answers and protocols. This feature is especially valuable for training new employees, maintaining organization-wide
communication and procedural consistency. It is designed to grow over time as your business and service needs dictate, serving as a valuable resource for answering questions or solving issues.
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"I wanted to write and thank you for the report formula updates that you provided this afternoon. By providing the small formula changes, I literally have eliminated hours of manual work each month previously spent categorizing our contracts. Now that this is feasible through the reports function, I will be that much more efficient! I am sure my boss is happy about that as well."
Danielle M.
Hunt Brothers of LA
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 Tigerpaw Software : Products : Service : Knowledge Base
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