Knowledge Base

Organized, Searchable Help-Desk Library


File internal policies, procedures, training manuals, etc.	Serves as a well-organized, searchable storehouse for your organization’s vital information
Compile a help-desk library	Valuable for training new employees, maintaining organization-wide communication and procedural consistency
Custom organize, and search by keyword or phrase	Optimize customer service and internal efficiency

The knowledge base serves as a well-organized, searchable storehouse for your organization’s vital information. Use it to file all your company’s relevant internal information: policies, procedures, training manuals, etc. Compile a complete library of customer help-desk answers and protocols. This feature is especially valuable for training new employees, maintaining organization-wide communication and procedural consistency. It is designed to grow over time as your business and service needs dictate, serving as a valuable resource for answering questions or solving issues.

"Thank you so much for the on going support for Tigerpaw. Your New User Orientation was great. I love how you are tying all the pieces together. I Just wanted to tell you to keep up the good work!"

Scott P.
ABSI Telecom

Tigerpaw Software : Products : Service : Knowledge Base

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