Knowledge Base

Organized, Searchable Help-Desk Library


File internal policies, procedures, training manuals, etc.	Serves as a well-organized, searchable storehouse for your organization’s vital information
Compile a help-desk library	Valuable for training new employees, maintaining organization-wide communication and procedural consistency
Custom organize, and search by keyword or phrase	Optimize customer service and internal efficiency

The knowledge base serves as a well-organized, searchable storehouse for your organization’s vital information. Use it to file all your company’s relevant internal information: policies, procedures, training manuals, etc. Compile a complete library of customer help-desk answers and protocols. This feature is especially valuable for training new employees, maintaining organization-wide communication and procedural consistency. It is designed to grow over time as your business and service needs dictate, serving as a valuable resource for answering questions or solving issues.

"We just installed CRM+ v10. WOW!!! Our staff says, "Hats off to Tigerpaw Software." The new version...blows us away with additional capabilities we did not anticipate. Every function seems to bring new and useful features. The development team is doing a great job. Support remains super. Special thanks to Darrin & Pat."

Bill F.
Sage Computer Associates, Inc.

Tigerpaw Software : Products : Service : Knowledge Base

Service