Help Desk Functionality

Customer Service Tools to Resolve Problems Quicker


Integrated knowledge base, IT asset history, customer service notes and help desk reports	Valuable for training new employees, maintaining organization-wide communication and procedural consistency
View, sort and search technician notes and customer history all from one screen	Bill clients at varying rates for different types of support contracts.
Custom organize, and search by keyword or phrase	Optimize customer service and internal efficiency

To guarantee top help desk support, you need a 360-degree view of your customer’s history, status, and account. Tigerpaw provides integrated help desk functionality with tools for tracking trouble tickets, managing customer assets, service history, contracts, and knowledge base into one single database of information. Mine your data with tools designed to give your help desk staff information to track symptoms and their associated resolutions, enabling your service staff to quickly and effectively resolve service issues.

Tigerpaw help desk functionality provides you with the tools to establish ongoing records that prove to be extremely helpful on future service tickets, as you can easily search the database for specific notes, history, symptoms, identify related service orders, and gain insight into exactly how related problems were solved.

"What sets Tigerpaw apart from the competition is the commitment to the customer and genuinely listening to what the customer asks for and needs. Throughout the past year with Tigerpaw, I feel the sales and support staff have taken a genuine interest in the suggestions and feedback our company has given. To me, as a business owner, this is the most important component of a partnership, listening and communicating. Tigerpaw has exceeded any expectation I could have ever given in terms of their communication and commitment to customer satisfaction. That fact alone convinces me to keep my business with Tigerpaw and not to look elsewhere."

Mike C.
Frontier Technologies

Tigerpaw Software : Products : Service : Help Desk

Service