Tigerpaw Customer Web Portal
Putting a powerful customer web portal in place is guaranteed to help your
company provide high-quality customer service to your clients while reducing
labor costs and increasing customer satisfaction. Designed using .NET
technology, Tigerpaw's web portal is a proven way to lower operational and labor
costs while increasing customer loyalty. The Customer web portal serves as a
virtual customer help desk, providing better customer support to your clients
around the clock.
The customer portal is completely customizable; upload your logos, set your
color scheme, and choose your layout to brand the Tigerpaw Customer Portal to
match your corpThe Tigerpaw Customer Portal is a smarter way of
delivering high-level customer service.
- Give your Customers drill-down access to the information they consider to be
most important
Your customers can access their items billed, work performed, quotes
requested, service history, and more with just 1-click.
- Drive Customers to Your Portal to Submit Tickets
Provide your customers with the ability to get online and submit service tickets
directly to you, anytime. By using the customer portal, your customers can now
easily open tickets, ask questions, search for answers, check the work
performed, the status of a request, and much more!
- Tell them about it!
Tell your customers about all your new products and services with colorful "Ad
Rotator" and Announcement bars. Use these tools to promote upcoming events and
important items without paying for expensive online advertising and promotion.
- Reduce Support Calls
Customers are able to submit and monitor tickets, update tasks, review invoices,
and check project statuses themselves anytime, via the web. As a result, you
spend less time answering questions via phone or email.
- Provide a Secure Connection for Your Customers to Access Important
Information
Provide role-based information from your Tigerpaw database to your customers
based on access to their security privileges. Take that to the next level by
providing access to multiple accounts/companies with a single login. It's really
that easy.
Tigerpaw Employee Web Portal
Tigerpaw's Employee Web Portal gives your sales and service staff the most
important functionality they need to do their jobs faster, with convenience and
accuracy. Implementing this powerful web portal improves service delivery,
reduces errors, captures time and service details from the field, and provides
high-quality customer service to your clients. Designed using .NET technology,
Tigerpaw's web portal provides a proven way to lower operational and labor costs
while increasing employee productivity. The Employee web portal gives your staff
real-time, 24-hour access to vital information they need to better serve your
clientele.
Provide your employees with web access to the information they consider to be
most important! Graphical charts and drill-down dashboards give your employees
instant access to detailed data they need to make smart decisions and better
service your clients.
Employees have remote access to the following:
- Personal Metrics list of all opened and tasked items
- Customer Accounts
- Pending Workflow Alerts
- Open Opportunities
- Tasks
- Open Tickets (Service Orders)
- Open Quotes
Web portals are also available from
Acteon Networks
Contact: Chris Devanney
Phone: 800.540.0190
Email: sales@tigertrak.net
Website: www.tigertrak.net
These interfaces are developed in partnership but purchased through, as well as serviced and supported by, each of the respective manufacturers. Tigerpaw Software has been assured that these interfaces will provide the best web portal functionality. Since these products are produced by other vendors, they are responsible for their functionality and have indemnified Tigerpaw Software of any issues related to their functionality.
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"I support department is great! They assisted me with a database corruption error that had brought our entire operation to a stand still. I have been in the IT business for 15 years and have dealt with vendors at every level. I have never felt more satisfied with the level of support and genuine concern that I received your support team. I had never worked with Tigerpaw Software until I started here at Turner Teleco. I am a true convert to your product and your company."
Toby H.
Turner Teleco, Inc
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 Tigerpaw Software : Products : Remote Office : Web Access
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