Tigerpaw Announces Newest Release of Tigerpaw Mobile on Feb. 10, 2015.
It’s more important than ever to give your reps the tools they need to complete their work while in the field – or risk losing your place in today’s competitive landscape. Now Tigerpaw Mobile is available for those using CRM as well as Service. Read more below...
Tigerpaw Software Inc., developer of the most comprehensive business automation software for technology providers, announces a new and expanded mobile version that now includes major CRM functionality, including real-time access to accounts, contacts and opportunities. This new app will immediately boost sales rep productivity and organization by providing them with full access to customer data, journal notes and contacts anywhere, any time.
In addition to adding the CRM functionality to Tigerpaw Mobile, the pre-existing Field Service functionality has been given a lot of new features and tweaks. Areas given attention in this release include: Standardization, Service Order Timers, Tasks, Time Entry, Service Order entry & Editing, and List Views.
The new and improved Tigerpaw mobile app also brings faster load and response times increasing the efficiency of field representatives, and sports a re-designed user interface (UI) with a new Agenda page, enhanced menu, and new My Dashboard page. The increased speed and new streamlined interface will benefit both the new sale rep users, as well as the large base of existing field service techs, which have been using older versions of the mobile app.
Dramatically increase your productivity with our Employee Web Portal with access to many of Tigerpaw's primary features from remote locations. Your field technicians and sales team can access Tigerpaw accounts and service tickets 24/7 from any location that has an Internet connection. With the Employee Web Portal, your team has the flexibility to get their work done no matter where they are.
Provide your customers a 24/7 virtual help desk with Tigerpaw’s Customer Self Service Portal. The portal gives your customers the ability to open a new service ticket or track the status of an existing ticket, as well as drill-down access to the information that is most important to them. Customers have access to data when and where they want it, and you save labor costs and increase customer satisfaction. Customers can even pay their bills through the portal!
Tigerpaw’s Customer Self Service Portal can help provide your customers with the experience they expect while giving you the cost savings you need. Quoting software has never looked so great!
Eliminate the risks associated with granting co-managed technicians and subcontractors full access to your Tigerpaw database with the Co-Managed Direct portal.
Using the secure Co-Managed Direct portal, subcontractors and co-managed technicians can open, work, and close tickets in Tigerpaw, and even escalate them when the need arises. This portal creates a more efficient working environment without sacrificing the detailed documentation of your subcontractor’s work.
Expand your reach and gain new business when you meet your customers' demand for increased capacity – all without hiring additional staff.