Tigerpaw, Autotask, Catbird are Among First Alliance Members
ST. HELIER, STATES OF JERSEY, June 27, 2007 — Kaseya – a global provider of Managed Service Automation (MSA) software for IT solution providers – today announced it has launched a technology alliance program to improve customer service and support by collaborating with IT service companies and improving software integration. Autotask, Tigerpaw and Catbird are the first three companies to join the alliance.
The program provides a comprehensive development environment, technical support and support for sales and marketing, including reciprocal communications with customers, joint case studies and more. An API will be added later in the year to ease integrations and collaboration.
“The Kaseya Alliance Program promises to instill customers’ confidence that their vendors are working together to ensure the best possible service and support,” said Dan Shapero, senior vice president of marketing for Kaseya. “Participation in this alliance program validates Kaseya’s and alliance members’ commitment to put the customer first.”
The first three members of the alliance include Tigerpaw and Autotask, companies that deliver professional service automation (PSA) tools, and Catbird, a vendor developing hacker protection technology. Kaseya already has global common customers with Tigerpaw and Autotask and the alliance provides the opportunity for common customers to leverage their technology investments.
“We have been using Tigerpaw for several years and are excited about this alliance and Tigerpaw’s integration with Kaseya,” said Barry Monies, president and CEO of Computronix, LLC. “By forging this alliance, Kaseya and Tigerpaw allow me to increase service levels to my managed services customers.”
“Having worked with both Kaseya and Autotask, we were thrilled to hear about this alliance,” said Tom Beckman, client network operations manager for Infinity Business Systems. “In this world of hosted environments, developing meaningful internal reporting between dissimilar systems can be difficult. Alliances like this show promise in helping small- to medium-sized businesses develop real business intelligence in their critical data stores.”
Kaseya is a global provider of Managed Service Automation (MSA) software for IT solution providers and corporate IT organizations that benefit from deploying Kaseya’s systems management capabilities. Kaseya allows businesses to proactively manage distributed IT infrastructure easily and efficiently with one integrated Web-based platform. Kaseya’s technology has been deployed on over 1 million machines in more than 25 countries around the world.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 10,000 users worldwide, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 and 2007 CRM Excellence Award, the 2005 and 2006 Customer Interaction Solutions Product of the Year Award and the 2005 Communications Solutions Product of the Year Award.
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