Enhanced Employee Web Portal Provides Cloud Access to Tigerpaw Client Information

Web Access Provides Employee Connectivity On-Site

BELLEVUE, NE (July 8, 2010) — Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, today announced its enhanced Employee Web Portal, designed in part by its Client Advisory Group (CAG). The enhanced Employee Web Portal provides IT and telecommunications providers with real-time web access to the information in Tigerpaw that they can use to win new business on-site, improve service levels, and capture more billable time from the field to better serve their customers.   “The Employee Portal is designed by Tigerpaw with input from our Client Advisory Group, using state of the art Microsoft ASP.NET technology,” said James Foxall, president of Tigerpaw Software. “Tigerpaw established this group of key customers to ensure that we are delivering the tools and features that our customers need most, and that we deliver them in a way that optimizes our customers’ daily workflow.”   Tigerpaw’s Employee Web Portal provides users with web access to a client’s most valuable information so that a field service technician or sales representative can better service their clients and sell more products – from any location. When an employee visits a customer’s site, they can view the client’s past service history, update the service order, and enter time. Graphical charts and drill-down lists helps users manage their tasks, and manage their workflow via the web.

The Tigerpaw Employee Web Portal also provides its users with the opportunity to quote the best product at the right time to help close deals faster. Full quoting and sales management capabilities are built into the Employee Web Portal. Pulling from a full price list in Tigerpaw, users can access sales opportunities to quote, up-sell, and cross-sell services as a smarter way of addressing client issues and delivering immediate service.

Benefits of using the Tigerpaw Employee Portal:

 

• Work remotely

• Manage service tickets and quotes at a client site

• Enter time quickly and accurately from the customer location

• Create quotes and capture customer signatures while visiting

 

The Tigerpaw Employee Web Portal is available for distribution after July 12, 2010. Contact Tigerpaw directly at 800-704-9009 or by email at info@tigerpawsoftware.com for more information.

About Tigerpaw

Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don’t fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all of your employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 25,000 technology providers increase sales, provide better service, produce bids faster, order and track equipment, manage projects, and bill faster. www.tigerpawsoftware.com

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