The Tigerpaw Email Connector monitors an Exchange folder or POP3 account looking for new customer emails or MSP system automated email alerts. When it finds one, it creates a service ticket automatically if the customer can be uniquely identified, or it adds the email to a queue that appears on the Tigerpaw Dispatch Board. In addition, when a customer sends an email regarding an existing service order, that information is automatically attached to the service order. New workflow events are activated to ensure that someone is always aware of the new tickets or email requests so nothing slips through the cracks.
James Foxall, CEO of Tigerpaw Software, Inc. says “Responding to the dozens (or hundreds) of support email requests that come into your organization poses a number of challenges. First and foremost is that someone must be responsible for monitoring the incoming emails. If they get busy, it might be days before the email account is checked, causing delays in responding to your customers and increased workload as you attempt to serve a larger number of requests at once. There is also a challenge in tracking the email threads of discussion that take place between your technicians and your customers. The Tigerpaw Email Connector solves these problems and takes your customer service to the next level.”
Watch this short demo on the Tigerpaw Email Connector and then contact your Tigerpaw Account Representative (800-704-9009 or firstname.lastname@example.org) and ask about the add-on promotion for our valued customers.