Innovators Team up for Best-of-Breed Monitoring and Service Toolset
Certified Cyber Solutions, Inc. and Tigerpaw Software, today announced the successful consummation of an integration partnership. Certified Cyber Solutions remote diagnostic and monitoring system have teamed up with Tigerpaw’s award winning Service Automation software to ensure your client’s home and equipment is always up and operational.
The cost of providing consistent, stellar service for your clients after the sale can prove to be a challenge. Building a recurring revenue model will keep your business profitable in all economies. The integrated Certified Cyber Solutions Tigerpaw solution increases the level of network security for the client’s peace of mind, and proactively analyzes and diagnoses system failures (in many cases fixing them remotely before it impacts the client) to help the System Integrator keep their service costs down and their clients happy.
The integration works by monitoring system or device failures using real-time bandwidth usage to monitor anomalies and potential security breaches that are interpreted and routed via an email or text message to the System Integrator. Issues that cannot be fixed remotely are routed to a technician via a service order in Tigerpaw, and solved before the client ever knows a problem existed.
“To achieve these results, you must take preventative measures to provide proactive service to your clients by integrating a network monitoring system with an integrated service management product that streamlines your service delivery,” says Tigerpaw’s business process manager, Joe Danner. “This system alerts a system integrator when something has failed or is down, and ensures your client’s receive the very best in proactive customer service.”
“The Home Cyber Shield systems solution has many attributes, including the opportunity for the Integrator to diagnose, analyze, and in many cases remotely address problems at the device level, before the end-user is adversely impacted,” said Certified Cyber Solution’s CEO, Russ Pritchard. “However, many device failures will require a service call, so the integration of Tigerpaw’s business management and service automation products with the Home Cyber Shield presents a comprehensive service platform for the Integrator. We’re excited about our partnership with Tigerpaw and the solutions the two companies will bring to the table for IT providers.”
To learn more about this integration, register for a live demonstration on October 14th at 2pm ET, of contact us directly at email@example.com or at 800.704.9009.
Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don’t fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all of your employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 28,000 technology providers increase sales, provide better service, produce bids quicker, order and track equipment, manage projects, and bill faster.
About Certified Cyber Solutions, Inc.
Certified Cyber Solutions, a Charleston, South Carolina based residential network security solution company, is the world leader in providing advanced residential network-based security platforms and performance monitoring solutions to home owners through the CEDIA and residential IT network integrator market channels. CCS’s Home Cyber Shield product solution and their proprietary SAM technology (Secure Access Manager), safeguard residential homeowner networks and IP-addressable appliances against both insider and outsider cyber intrusions. CCS is a privately held corporation.
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