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Protecting Your Customer Base by Building Better Relationships Part 1
By: James Foxall 10/30/2009 9:21:44 AM 572 Views

Recently, it was my pleasure to co-facilitate two peer discussion groups at the CompTIA event in Las Vegas. I found the experience to be fun and enlightening. CompTIA did a great job of setting everything up and educating the facilitators on running the groups. I was paired up with Gennifer Biggs from Business Solutions. I have known Gennifer from numerous other industry events and thoroughly enjo. . .
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Software as a Service?
By: James Foxall 11/18/2008 2:39:31 PM 1401 Views

I’ll be very interested to see how SaaS shakes out over the next two years. Personally, I’m not convinced that SaaS is the great model that the media has made it out to be, especially with respect to an application such as Tigerpaw's that automates the entire business. SaaS is certainly the current buzz word and is getting all of the media attention, so it’s the bandwagon most are jumping on. Howe. . .
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Adapting IT Services as a Delivery Tool
By: Joe Danner 6/16/2008 1:46:52 PM 2288 Views

An IT service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific staff and risks associated with management of IT components. Service management is concerned with more than just delivering services. Each service, process or component has a lifecycle, and service management should consider the entire lifecy. . .
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IT by Service and Not Technology
By: Joe Danner 6/16/2008 1:43:17 PM 2081 Views

An external IT service product is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific staff and risks associated with management of IT components. Service management is concerned with more than just delivering services. Each service, process or component has a lifecycle, and service management should consider. . .
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Don’t Fall for Software Snake Oil Salesmen!
By: James Foxall 11/26/2007 3:46:27 PM 3750 Views

Promising the future – selling Vaporware Are you familiar with the term vaporware? A quick search of Wikipedia located the following definition of vaporware: …is a software or hardware product which is announced by a developer well in advance of release, but which then fails to emerge, either with or without a protracted development cycle. The term implies unwarranted optimism, or sometimes . . .
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►Don’t Fall for Software Snake Oil Salesmen!
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Most Recent Blogs

►Protecting Your Customer Base by Building Better Relationships Part 1
    10/30/2009 9:21:44 AM
►Software as a Service?
    11/18/2008 2:39:31 PM
►Adapting IT Services as a Delivery Tool
    6/16/2008 1:46:52 PM
►IT by Service and Not Technology
    6/16/2008 1:43:17 PM
►Don’t Fall for Software Snake Oil Salesmen!
    11/26/2007 3:46:27 PM