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Adapting IT Services as a Delivery Tool
By: Joe Danner 6/16/2008 1:46:52 PM 45 Views

An IT service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific staff and risks associated with management of IT components. Service management is concerned with more than just delivering services. Each service, process or component has a lifecycle, and service management should consider the entire lifecy. . .
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IT by Service and Not Technology
By: Joe Danner 6/16/2008 1:43:17 PM 42 Views

An external IT service product is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific staff and risks associated with management of IT components. Service management is concerned with more than just delivering services. Each service, process or component has a lifecycle, and service management should consider. . .
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Don’t Fall for Software Snake Oil Salesmen!
By: James Foxall 11/26/2007 3:46:27 PM 736 Views

Promising the future – selling Vaporware Are you familiar with the term vaporware? A quick search of Wikipedia located the following definition of vaporware: …is a software or hardware product which is announced by a developer well in advance of release, but which then fails to emerge, either with or without a protracted development cycle. The term implies unwarranted optimism, or sometimes . . .
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►Don’t Fall for Software Snake Oil Salesmen!
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►Adapting IT Services as a Delivery Tool
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►IT by Service and Not Technology
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Most Recent Blogs

►Adapting IT Services as a Delivery Tool
    6/16/2008 1:46:52 PM
►IT by Service and Not Technology
    6/16/2008 1:43:17 PM
►Don’t Fall for Software Snake Oil Salesmen!
    11/26/2007 3:46:27 PM