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TigerBLOG
Protecting Your Customer Base by Building Better Relationships Part 1
By: James Foxall
10/30/2009 9:21:44 AM 1251 Views
Recently, it was my pleasure to co-facilitate two peer discussion groups at the CompTIA event in Las Vegas. I found the experience to be fun and enlightening. CompTIA did a great job of setting everything up and educating the facilitators on running the groups. I was paired up with Gennifer Biggs from Business Solutions. I have known Gennifer from numerous other industry events and thoroughly enjo. . .
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Software as a Service?
By: James Foxall
11/18/2008 2:39:31 PM 2051 Views
I’ll be very interested to see how SaaS shakes out over the next two years. Personally, I’m not convinced that SaaS is the great model that the media has made it out to be, especially with respect to an application such as Tigerpaw's that automates the entire business. SaaS is certainly the current buzz word and is getting all of the media attention, so it’s the bandwagon most are jumping on. Howe. . .
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Adapting IT Services as a Delivery Tool
By: Joe Danner
6/16/2008 1:46:52 PM 3139 Views
An IT service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific staff and risks associated with management of IT components.
Service management is concerned with more than just delivering services. Each service, process or component has a lifecycle, and service management should consider the entire lifecy. . .
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IT by Service and Not Technology
By: Joe Danner
6/16/2008 1:43:17 PM 2848 Views
An external IT service product is a means of delivering value to customers by facilitating outcomes customers want to achieve without the
ownership of specific staff and risks associated with management of IT components.
Service management is concerned with more than just delivering services. Each service, process or component has a lifecycle, and service management should consider. . .
(Read Full Article)
Don’t Fall for Software Snake Oil Salesmen!
By: James Foxall
11/26/2007 3:46:27 PM 4901 Views
Promising the future – selling Vaporware Are you familiar with the term vaporware? A quick search of Wikipedia located the following definition of vaporware:
…is a software or hardware product which is announced by a developer well in advance of release, but which then fails to emerge, either with or without a protracted development cycle. The term implies unwarranted optimism, or sometimes . . .
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Company Overview
View All Blogs
►Don’t Fall for Software Snake Oil Salesmen!
4901 Views
►Adapting IT Services as a Delivery Tool
3139 Views
►IT by Service and Not Technology
2848 Views
►Software as a Service?
2051 Views
►Protecting Your Customer Base by Building Better Relationships Part 1
1251 Views
►Protecting Your Customer Base by Building Better Relationships Part 1
10/30/2009 9:21:44 AM
►Software as a Service?
11/18/2008 2:39:31 PM
►Adapting IT Services as a Delivery Tool
6/16/2008 1:46:52 PM
►IT by Service and Not Technology
6/16/2008 1:43:17 PM
►Don’t Fall for Software Snake Oil Salesmen!
11/26/2007 3:46:27 PM
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