Integration of TeleVantage and Tigerpaw Business Suite improves customer service and productivity
Artisoft®, Inc. (OTC: ASFT), developer of the first software-based phone system, and Tigerpaw Software Inc., a leading provider of Customer Relationship Management (CRM) solutions for small and mid-size businesses, today announced today the integration of Tigerpaw Business Suite Enterprise with Artisoft’s TeleVantage. The solution provides small and medium size business owners with a more cost-effective business efficiency and communication solution. This strategic relationship, formed under Artisoft’s Open Communication Alliance, empowers both companies to promote the solution to their respective channels.
The link between the two products, marketed as TelePaw, will enable any business to track all aspects of customer interactions more effectively, thereby significantly increasing productivity and customer service. Leveraging the robust capabilities of TeleVantage, vital customer information will automatically appear in a screen pop and outbound calls can be initiated directly in the Tigerpaw Business Suite.
“With the increased efficiency of TelePaw, we have been more responsive to our customer’s’ needs, capturing the critical information that can be shared throughout the organization, ensuring greater customer satisfaction and generating more business, thus increasing the bottom line by 11%,” explained Marc Stenslie, President of SoftBridge, a Montana based business automation solutions provider. “TelePaw has allowed SoftBridge to further the gathering of the most valuable asset a business has – its clients’ information.”
“The TeleVantage – Tigerpaw integration enables businesses, especially those in the service industry, to better handle their customer interactions,” commented Rob Black, Artisoft’s Product Marketing Manager. “This combination will help us meet the needs of our current customer base of HVAC contractors, telecom installers, security and alarm companies, and other service firms who have been looking for a strong CRM solution that integrates with TeleVantage.”
Artisoft’s award-winning TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel® hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft’s Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.
“Tigerpaw Software is excited about this partnership as it shows our continued commitment to providing cutting-edge business efficiency software solutions to the SMB marketplace,” said Jeffrey Kaldahl, Director of Sales and Marketing for Tigerpaw Software. “The integration with Artisoft’s TeleVantage product creates a strong business tool that can enhance and increase productivity within an organization.
The Tigerpaw Business Suite is a group of integrated CRM software modules for contact management, sales force automation, customer service tracking, and inventory control. The Suite is designed to track prospects throughout the sales cycle and all touch-points with customers after the sale. There are four modules in the Business Suite: Pursuit™ for contact management and marketing; Quotes for sales force automation, opportunity management and quoting; Service & Repair for customer service, maintenance contract and technician tracking; and Parts for purchasing and inventory control. The Suite includes an advanced scheduling and monitoring system that helps coordinate personnel schedules and notification of workflow assignments.
Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft’s TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft’s innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at: www.artisoft.com.