Customer Testimonials

Tigerpaw Rocks

Select Industry:

“ I want to thank everyone at Tigerpaw for being so responsive. I have been monitoring your news group for a few months and have called tech support a few times. I must complement you on the prompt response to issues and questions. It is pleasant to see what I consider to be excellent customer service! ”

Ryan D.
Maryland Telephone Svc

“ We are very excited about our new software. It seems that we are still finding ways that are making our lives easier with Tigerpaw. Thanks for all your help. ”

Mike M.
Complete Communications Inc.

“ I have recently gone over the new advertising multimedia link that you have all been working on. I would like to let you know that it is absolutely great. I went over the whole thing just to make sure I was using everything. I found it very interesting. GREAT JOB! I think this is a great advertising tool for Tigerpaw Software. ”

Alysia F.
The Phone Store Communications, Inc.

“ You have been timely, helpful, and knowledgeable and have gone beyond the normal diligence of customer service. Even when you have had to repeat instructions, you were extraordinary patience. ”

Blayde C.
CCI Telephone Co. Inc.

“ I’ve had many questions and you’ve always came through with the answers. I could never expect the amount of service from anyone else, you guys are true heroes. Thanks again guys! ”

Erik T.
Tegra Telephone Systems, LLC

“ I was impressed with the focused approach to our implementation and the ongoing support of your product. I feel that we finally have control of our business, based on the reports that we are receiving from Tigerpaw. We can make sound business decisions that can directly affect our bottom line. From all of us at CCI, thanks a million. ”

Michael M.
Complete Communications, Inc.

“ Thank you so much for the on going support for Tigerpaw. Your New User Orientation was great. I love how you are tying all the pieces together. I Just wanted to tell you to keep up the good work! ”

Scott P.
ABSI Telecom

“ The program is amazing and the support is fantastic. ”

Gary B.
CRC Communications

“ We here at Teleco-Boston love your software. What a great impact on how we can better support our customers and staff. Will take a reference call any time. ”

Brian C.
Teleco-Boston

“ We have been using Tigerpaw software for over 2-years. Our experiences with has been very positive. We have over 12,000 service tickets that have been handled by the application. We plan to integrate Tigerpaw with our accounting package. The people at Tigerpaw have been very good to work with. I highly recommend the suite. ”

Mike F.
Executone Eastern Telecom

“ We've been in the telecom business since 1976. We have approximately one half million stations in the field. We tried several different systems over the years, and Tigerpaw is by far the best. Tigerpaw allows us to keep track of our customers, watch our inventory, and organize our service calls. It's easy to use and has exceptional support. The support is informative and the Web training videos are very helpful. In the one year I have been using Tigerpaw, the profits have already paid for the product. ”

Raphael A.
ERA Telecommunications, Inc.

“ I support department is great! They assisted me with a database corruption error that had brought our entire operation to a stand still. I have been in the IT business for 15 years and have dealt with vendors at every level. I have never felt more satisfied with the level of support and genuine concern that I received your support team. I had never worked with Tigerpaw Software until I started here at Turner Teleco. I am a true convert to your product and your company. ”

Toby H.
Turner Teleco, Inc

“ Prior to getting your reports, I would have to manually track and total every single service order for my monthly operations report. The process would normally take me 3 days to complete. Now, it is a matter of running 3 reports from Tigerpaw and my job is done. Tigerpaw literally does all the work for me. Honestly, I don't know if that is a good or bad thing because Tigerpaw just may put me out of a job! ”

Lisa B.
Hemisphere Communications

“ We have used Tigerpaw for about 15 years. It's has been an essential tool for our business. Through the use of Tigerpaw we are able to measure key areas of our business, and make sound decisions. Through the use of Time Logs we have improved our productivity by 50%. To run your business you need to measure performance, and Tigerpaw is the tool to do it with. ”

Scott H.
ComTech Systems,Inc

“ I am so impressed with how your company operates. Today I called Support about an issue. They solved my problem and helped me with some ideas on how to best put Tigerpaw to use for my company. I had to take a minute to share this with you since it is so rare to work with a vendor that cares so much about its clients. ”

Kevin B.
Applied Telephone and Data, Inc.

“ We really trust Tigerpaw Software. We'd better... our entire business is wrapped around processes initiated, tracked, and documented in Tigerpaw CRM+. We have around 2,500 customers, many in remote markets, yet with a relatively small staff we can service each one like they are our only concern. Perhaps more importantly, using Tigerpaw we can be sure all are billed properly for the great services they expect from us. We simply could not do as much with out it. ”

Tom A.
Pinnacle Wireless LLC

“ Last night when I was having problems converting my most important report, my custom invoice, you stayed late to help me get it fixed. It must have been after 7:30 your time when we finished. This was great customer service and it is not the first time you have gone above & beyond to help me solve a problem. Thanks again!!! ”

Brian F.
TOPS Telecom

“ Tigerpaw is certainly no ordinary vendor of ours - your company is our partner in the truest sense of the word. When we needed to replace our old system, we had almost 20 years of experience with computerized dispatch/billing/inventory systems that were designed for the field service industry, and we knew what we wanted. Our search took months and in the end we selected Tigerpaw. It is one of the best decisions we've ever made and has far exceeded our expectations. ”

Todd B.
Corporate Telecomm

“ Tigerpaw is a fantastic program with an even more fantastic team. A special thank you to Ed and Jeff for all they do... and for never making me feel like a pest. ”

Kathleen Andrews
Corporate Telecomm

“ We are completely satisfied with the product and support. Our CEO was with me during a service call and at the conclusion stated that switching to Tigerpaw was one of the best investments our company made. The support group is essentially the reason for my writing this letter. In these days of always hearing complaints on everything and anything I commend Tigerpaw Software on your excellent level of support. ”

Laird A.
Wireless Technology Equipment Company, Inc.

“ I have to stop what I am doing to email and thank all of you at Tigerpaw Software. Once again you have proven to be a premier company who knows how to listen to your customers.... You have a great product, a great support staff and management that is focused on the details. Built right in the USA. ”

Rick A.
Northwest Iowa Telephone Service

“ We have used Tigerpaw Software products since September 1999. We find Tigerpaw beneficial to our day-to-day operations. Your customer support team has been extremely helpful and responds on a very timely basis. So, on behalf of our entire team at Digitel, we would like to say THANK YOU for the great customer service. ”

David S.
Digitel

“ We are very happy with Tigerpaw. It's made life at Mid-State Teledata so much easier especially with regard to service orders and billing. ”

Bonnie S.
Mid-State Teledata

“ I am so impressed with the level of attention I received at Tigerpaw. I have worked with many software vendors, and no one has ever provided the level of interest in resolving a small (or large for that matter) problem like Tigerpaw. I’m glad I bought Tigerpaw Software. ”

Brad W.
Telecom Solutions

“ We have used this package for several years now. They have a quality product and a quality company. ”

Mark P.
BSB Communications, Inc.

“ My sincerest thanks to Tigerpaw Software for a terrific product backed up by a very competent, knowledgeable, and professional technical service team. It has been my pleasure working with everyone, the few times assistance was needed. ”

Laird A.
Wireless Technology Equipment Co., Inc.

“ Tigerpaw Software really helped move this organization out of the stone ages and into the light! ”

Charlie M.
Telenet

“ I would like to take a moment and let you know that I spoke with Customer Support at Tigerpaw today and was impressed. Your representatives helped with several questions in a very professional and cheery manner. I do customer support here and realize that this is a thankless job and you only hear from people when they have problems. You win my "gold star" for good service. ”

Donna J.
Enterprise Technologies, Inc.

“ We utilize the weekly live Q&A sessions at least once a week and sometimes twice. Your staff is instrumental in our conversion process and really went above and beyond to make sure we had everything possible from our old software. Your phone support techs are also very helpful and friendly. We are looking forward to long relationship with Tigerpaw. ”

Craig Lojewski
Teleco

“ We attended your Training and Education Training Labs at Tigerpaw. As a result, we are implementing Workflow and Activities and have activated email based service order entry as a start. Sales Opportunities and Projects will follow. The classes were a great benefit to me. ”

Doug Zoehner
Nortel

“ Your staff is the best. We utilize the weekly live Q&A consulting sessions at least 1-2 times a week. Your staff is loaded with patience, and instrumental in our conversion process and really go above and beyond the call to make sure we are implemented. We are looking forward to long relationship with Tigerpaw. ”

Craig M. Lojewski
Teleco

“ It's far more than a system to keep track of customers, service orders and parts. It's far more than a system to create quotes and send out invoices. It's a money-making, time-saving tool that, like any tool, if used properly will deliver results.... Thank you for your great products and great support. ”

Todd B
Corporate Telecom

“ Like most robust software applications out there the more you put into Tigerpaw the more you will get out. Tigerpaw wins the day hands down with their service. ”

Rob B.
Reboot Consulting Co.

“ Someone recently asked me how I am able to leave work between 5pm and 6pm as opposed to working until 7 or 8 pm like years past. I explained it is the efficiencies we’ve created by using Tigerpaw which has allowed us to better run our business and gives me back some badly needed management time. ”

Damon F.
Tele-Solutions, Inc.

“ Tigerpaw is working out fantastic! Wish we would have bought it sooner. ”

Sal G.
Telecomp Enterprises

“ I am excited about implementing several Tigerpaw features, but I have had no time to make sure I have all the steps in place. The support staff at Tigerpaw has been excited to help and get us up and running! We attended you in-house training. Your instructor answered my questions, and I thank Tigerpaw for having great instructors! We left with knowledge and even more! ”

Wendi O.
Progressive Communications, LLC

“ Your Support Service was a HUGE help on fixing our software issues, and was very professional and yet still personable. Your Support is easy to work with, and had A LOT of patience, especially since it was the third time he had helped me this week! Your team is knowledgeable and resourceful. Thank you for the great customer service, and keep up the good work! ”

Garner W.
South Bend Communications

“ Tigerpaw just hums along without any problems. Wish I could say that about all our software... ”

Ivan T.
RANAC Corporation

“ We sell Microsoft’s products but would much rather use Tigerpaw because it simply works better. Tigerpaw makes my life so much easier and for this I am very grateful. ”

Jerry A.
Voice and Data Connections

“ My technician just called your support. He commented, "I like their support." This is coming from a guy who complains about all support. His comments is like a 5-star glowing review for Tigerpaw." ”

Chris R.
AFD Tech Group Inc

“ I am very, very pleased with Tigerpaw's wonderful support team. They do an excellent job with answering my questions and finding solutions to my problems. They are always very polite and professional on the phone. What a wonderful bunch of people Tigerpaw has working in their support department. ”

Arden P.
Hampton Roads Communication

“ Kudos to everyone in the company for making my company “Awesome” in our customer’s eyes. Tigerpaw's hard work and implementation service is very much appreciated. I'm thrilled that your support/implementation help continues as long as my Total Care membership. ”

Jim T.
Teleforward Inc

“ The Tigerpaw Support team is one of the best: your desire to help and your tenacity to find an issue or problem are unmatched. From one owner to another, your Customer Service is as always good, and please know in no small part to the continued affords of your Support Team. ”

Scott H.
ComTech Systems Inc

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