CRM solution provider marks year with large gains in revenue, client wins, and staff
Tigerpaw Software, Inc., a leading provider of customer relationship management (CRM) and professional service automation (PSA) software, posted a record 2006 with a 29 percent increase in revenue over the previous year, the company announced today. The firm also posted record gains in terms of new clients and staff growth.
The 29 percent increase in sales nearly tripled Tigerpaw’s original 2006 revenue goal and signaled that the 22-year-old company – and its flagship business software application, Tigerpaw CRM+ – was more than holding its own in the increasingly crowded and competitive CRM landscape.
New client acquisitions accounted for nearly half the firm’s 2006 revenue, boosting its client base by 18 percent. Tigerpaw added clients from a broad array of industries, strengthening its long-held presence in the telecom, computer, and other service-related markets as well as making significant inroads into newer markets, such as AV/custom electronics systems integration.
Tigerpaw Software CEO Dave Foxall pointed to a number of factors for the company’s unprecedented growth, including a strong focus on integration partnerships, such as those forged with managed services providers Level Platforms, N-Able Technologies, and Silverback Technologies, Inc., as well as systems integration software provider D-Tools, Inc.
“As the numbers show, we made great strides in 2006, thanks in large part to key strategic partnerships, continued product advancements, and forays into new vertical markets,” Foxall said. “But client referrals continue to drive Tigerpaw. We’re fortunate to have a lot of happy customers who spread the good word about us.”
Vice President James Foxall called the growth indicators “phenomenal,” especially given the fact that Tigerpaw did not offer a new product release during 2006.
“We’re incredibly pleased about the year we’ve had,” he said. “The addition of so many new clients is an enormous positive, and it speaks to the demand within the SMB space for a time-tested, feature-rich application like Tigerpaw CRM+.”
For Tigerpaw, 2006 also marked a record year as staff growth topped 25 percent, with key personnel added in the areas of development, quality assurance, training and education, sales, and marketing.
Both executives stressed that, as encouraging as the 2006 results are, the company remains focused on the future.
“While 2006 was a banner year, 2007 is our year of execution,” Dave Foxall said. “We will implement a software assurance plan, an affiliate referral program, and provide a new service called LiveBridge®, which supports EDI data exchange between manufacturers, distributors, and dealers.”
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting edge, affordable, effective business software solutions for more than 20 years. With more than 10,000 users worldwide, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2005 and 2006 Customer Interaction Solutions Product of the Year Award, the 2006 CRM Excellence Award, and the 2005 Communications Solutions Product of the Year Award.